TBR | The College System of Tennessee

Title: Academic Advisor & Success Coach

Employee Classification: Administrative Professional

Institution: Northeast State Community College

Department: Advising Resource Center

Salary: $42,591 - $47,245 annual salary, dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

Reporting to the Director of Advising, the Academic Advisor/Success Coach is responsible for advising, registering, and coaching new and returning students.  The Academic Advisor/Success Coach will also help implement initiatives to improve student success, retention, and degree completion. 

Job Duties

• Provide advising to the general student population during registration events, Advising Resource Center visits, and via email, phone, Zoom, or other virtual channels.

• Monitor, coach, and advise an assigned caseload of first-year students as needed through in-person and virtual communication channels (email, phone, Zoom, etc.).

• Provide in-person, virtual, and/or telephone coaching and advising to students.
• Provide registration assistance and career advising to prospective and enrolled students. 
• Provide transfer advising to students interested in transferring to a 4-year institution.
• Provide advising services to student population during registration events and visits to the Advising Resource Center.
• Assist all students in the development of academic degree plans to promote retention, persistence to graduation, and degree completion.
• Provide advising services to Distance Education students, including off-campus and online students.
• Conduct classroom presentations and workshops on topics relevant to student success as appropriate.
• Facilitate referrals of students to resources throughout the institution and the community to promote student success.
• Cross-train with other Student Success staff, as appropriate, to broaden knowledge/skill base.
• Participate in professional development opportunities on topics relevant to student success.
• Assist in the development and dissemination of academic advisement information for students.
• Complete other assignments as directed by supervision.

Minimum Qualifications

• Bachelor’s degree from an accredited institution and one year of postsecondary experience working with students for academic advising, registration, and/or other student services related to enrollment or retention.    OR
• Associate degree from an accredited institution and three years of postsecondary student-facing experience working with students for academic advising, registration, and/or other student services related to enrollment or retention. 

Preferred Qualifications

• Master’s degree from an accredited institution in counseling, psychology, education, or a relevant field
• Student-facing experience at a community college
• Experience with case management
• Conversational ability or fluency in a second language

Knowledge, Skills, and Abilities

• Understanding of the community college mission
• Knowledge of student success issues in higher education
• Knowledge of academic advising, including best practices and related technologies
• Knowledge of college policies and procedures, support programs, and services
• Ability to work independently and as a member of an advisement team
• Ability to communicate effectively in both written and oral form
• Ability to be flexible in a changing and fast-paced environment
• Compassion for others
• Technology Skills: MS Office suite; digital records management systems; general operating systems and data information systems

Notes

• Travel is minimal to Northeast State locations and professional development conferences.
• Some evening work will be required during peak advising/registration periods.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.