TBR | The College System of Tennessee

Title: Academic and Student Support Associate

Employee Classification: Clerical & Secretarial

Institution: TCAT-Knoxville

Department: Student Services

Campus Location: TCAT Knoxville

Job Summary

The Tennessee College of Applied Technology Knoxville is excited to announce an opening for a full-time Academic and Student Support Associate at our Knoxville location. This dynamic role combines essential receptionist responsibilities with data entry tasks, supporting students and faculty. The successful candidate will work 7.5 hours per day, totaling 37.5 hours per week, contributing to our mission of fostering a positive and professional learning environment.

Job Duties

• The Academic and Student Support Associate position is responsible for work performed in a variety of office tasks in support of Student Services. Duties will include, but are not limited to:
  • The Academic and Student Support Associate position is pivotal in delivering exceptional customer service while managing a variety of office tasks to support Student Services. This role will encompass serving as the front receptionist, where the associate will greet visitors, provide guidance to current and prospective students regarding admissions and registration, and ensure that all inquiries are addressed promptly and effectively.
  • In this capacity, the associate will not only answer and direct calls using a multi-line phone system but will also assist students and visitors in navigating the campus and accessing the information they need. Maintaining accurate records in the Banner system for all student admissions processes—such as applications and registration. The role also involves supporting enrollment management efforts and assisting prospective students with completing online applications. The Academic and Student Support Associate will prioritize projects, manage multiple tasks concurrently, and foster relationships within the campus community, ensuring a welcoming and supportive environment for all. Assist department with commencement ceremonies, and other college recruitment activities and events as needed. - (Essential)
• Professional Development: Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self-study to maintain expertise in changing educational regulations and systems. - (Essential)
• Service to the College and Community: Assist in the recruitment and selection of college personnel as assigned; participate in accreditation activities, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school’s general public.
• Perform other duties as assigned by supervisor and/or administration, on and off campus. Occasional travel may be required to attend information sessions, recruitment events, all campus locations, or training off-site. - (Essential)

Minimum Qualifications

• High school diploma or equivalent and graduate of technical diploma/degree
• Minimum of two years of related work and customer service experience

Preferred Qualifications

• Experience with Banner student information system

Knowledge, Skills, and Abilities

• Ability to communicate professionally and effectively, both verbally and in writing
• Proficient with MS Office as well as field-related hardware and software packages and systems
• Excellent attention to detail, strong problem-solving skills, and the ability to deal with confidential and sensitive information
• Ability to listen to customers (e.g. students, staff, etc.), understand and respond positively to their requests
• Ability to exercise good judgement in evaluating situations and making decisions
• Ability to remain composed in a fast-paced environment
• Ability to foster relationships within and outside the department
• Possess a sincere interest in helping others achieve life goals
• Detailed-oriented and able to work in a fast-paced, changing environment
• Strong interpersonal skills with both faculty and student populations
• Ability to manage multiple tasks and successfully meet deadlines

Physical Demands / Working Conditions

This position often involves a combination of the following potential physical demands:

• Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc.
• Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.
• Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs.
• Ability to navigate campus environments - Walking up/down stairs, traversing uneven surfaces, etc.

SALARY: Commensurate with education and experience according to Tennessee Board of Regent guidelines within the range of $29,389 - $39,117.

APPLICATION SUBMISSION & REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete begin and end dates under your employment history. Scan and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.

REQUIRED DOCUMENTS:

Resume and Educational transcripts/diploma 

Applications are accepted until 03/20/2025.

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for the applicant selected.