The Tennessee Board of Regents (TBR) is Tennessee's largest higher education system, governing 40 post-secondary educational institutions with over 200 teaching locations. The TBR system includes 13 community colleges and 27 colleges of applied technology, providing programs to students across the state, country and world.
The Academic/Student Support Associate is a full-time position. This position is responsible for all records management of student information and academic records (transcripts, grade reports, attendance reports, etc.) using the College's student information system. This position will work closely with the Student Services Coordinator and all instructors.
Job Duties
Maintain student information and academic records (transcripts, grade reports, attendance reports, etc.) using the College’s student information system.
Reconcile all student grades and hours information for accuracy
Compile and submit enrollment reports and other reports related to student academic records
Maintain student waiting lists and communicate with applicants regarding the enrollment process
Collect immunization and other records required for enrollment
Prepare and oversee all Cooperative Work Experience Program documentation
Assist with student registration
Prepare and send promotional information to prospective students and agencies as requested
Update and maintain supply of all enrollment forms and program information
Maintain entrance exam schedules and score reports
Prepare files and other documentation for storage pursuant to Records Disposal policies
Maintain student and staff information in emergency notification system
Assist with coordination of schoolwide meetings and events to include food pickup, room setup, preparation of supporting materials, etc.
Answer telephone and perform clerical duties
Work after-hours for scheduled school events and travel to meetings (some overnight) as needed
Minimum Qualifications
High School Diploma
Two to four years of related work experience
Computer Skills (i.e., Microsoft Word, Excel, Access, and Outlook)
Preferred Qualifications
Associate Degree or Diploma in a related field of study
Knowledge, Skills, and Abilities
Computer skills using Microsoft Applications (Word, Excel, Access, Outlook)
Familiarity with multiline telephone systems
Keyboarding skills with accuracy and reasonable speed
Ability to direct the flow of a considerable volume of detailed work
Organizational skills and ability to handle multiple tasks
Effective verbal and written communication skills
Experience or ability to learn job-specific, specialized software applications
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