TBR | The College System of Tennessee

Title: Academic Student Support Associate

Employee Classification: Clerical & Secretarial

Institution: TCAT-Jacksboro

Department: Student Services

Campus Location: TCAT Jacksboro

Job Summary

The Tennessee College of Applied Technology Jacksboro is accepting applications for an Academic/Student Support Associate. This is a full-time on-site position.

Job Duties

 • Serve as receptionist and perform general office duties including answer phones, greet visitors, data entry, creating correspondence, completing staff and advisory meeting minutes, and handling ingoing/outgoing mail for the campus.

• Provide general information about the college and programs.

• Assist with student onboarding processes.

• Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

• Review and update documents to ensure compliance with accessibility standards; adapt materials into accessible formats as needed.

• Manage digital communication and organize institutional documentation using collaborative platforms.

• Support administration and faculty in developing and maintaining online learning systems and course content.

• Track participation in various training sessions to ensure completion.

• Assist with campus accreditation requirements.

• Provide clerical support to faculty, administrative, and student services departments as needed.

• Maintain campus publication list.

• Assist with maintaining social and traditional media outlets.

• Performs related work and other duties as assigned 

Minimum Qualifications

• Technical diploma in occupational area required. A comparable combination of education and related employment experience may be considered.
• Proficiency in Word, Outlook, Excel and other Microsoft Office applications.
• Minimum of three years of related work experience.

Preferred Qualifications

• Associate Degree preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal skills.
• Ability to maintain accurate records.
• Ability to consistently meet deadlines.
• Ability to communicate professionally and effectively
• Ability/willingness to maintain confidentiality of records and information.

Physical Demands / Working Conditions

• Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc.
• Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.
• Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs.
• Ability to navigate campus environments - Walking up/downstairs, traversing uneven surfaces, etc.

Salary: Commensurate with qualifications, experience, education, and in accordance with the guidelines established by the Tennessee Board of Regents. This position is a level 3/grade 4 with a beginning salary range from minimum $29,020 to midpoint $36,275 annually.

APPLICATION SUBMISSION & REVIEW:  Résumé with completed TCAT Jacksboro’s employment application required.  Review of résumés with completed TCAT employment applications will begin immediately and continue until position is filled.  An offer of employment is contingent upon a successful background check.

EMPLOYMENT DOCUMENTS:  Current federal law requires identification and eligibility verification prior to employment.  Only U.S. citizens and aliens authorized to work in the United States may be employed.

TCAT Jacksboro does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.  The following person has been designated to handle inquiries regarding nondiscrimination policies:  Jada Stanley, Vice President of College & Student Affairs, jada.stanley@tcatjacksboro.edu, 265 Elkins Rd., Jacksboro, TN 37757, 423-566-9629.