TBR | The College System of Tennessee

Title: Accessibility & Disability Resources Coordinator

Job Summary

The Accessibility and Disability Resources (ADR) Coordinator serves as Jackson State Community College's primary resource for disability services, accessibility initiatives, and accommodation support. The Coordinator promotes equitable access to academic programs, services, activities, facilities, and digital learning environments while ensuring compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, Tennessee Board of Regents (TBR) policies, and other applicable federal and state regulations. The Coordinator works collaboratively with students, faculty, staff, and community partners to remove barriers to learning and support student success, persistence, retention, and completion.

This position is responsible for coordinating disability accommodations, facilitating accessibility initiatives, supporting the use of assistive technologies, providing guidance to faculty and staff, and contributing to the continuous development of the College's Accessibility and Disability Resources (ADR) program. The Coordinator helps foster an inclusive campus environment that supports student achievement, engagement, and belonging.

Job Duties

Disability Services and Accommodation Coordination

• Serve as the primary point of contact for students seeking disability-related accommodations and support services. 
• Coordinate the interactive accommodation process and determine eligibility for services based on appropriate documentation and applicable legal standards. 
• Review and evaluate medical, psychological, educational, and vocational documentation, including Individualized Education Programs (IEPs), Section 504 Plans, psychoeducational assessments, and other supporting materials. 
• Develop, implement, communicate, and monitor individualized accommodation plans that provide equitable access while maintaining academic integrity and essential course requirements. 
• Coordinate academic, testing, communication, programmatic, technological, and campus accommodations as appropriate. 
• Maintain confidential student records and documentation in accordance with FERPA, ADA, Section 504, and institutional policies. 
• Educate students regarding accommodation procedures, disability-related rights and responsibilities, self-advocacy, and available campus resources. 
• Connect students with appropriate support services including advising, tutoring, counseling, career services, financial aid resources, and other student success initiatives. 
• Collaborate with faculty, advisors, retention specialists, and student success staff to support students experiencing barriers to academic progress.
• Monitor accommodation effectiveness and recommend adjustments when appropriate.

Accessibility and Disability Resources Program Development 

• Assist in the ongoing development and enhancement of the College's Accessibility and Disability Resources (ADR) program. 
• Develop and implement initiatives that promote accessibility, inclusion, self-advocacy, and student success. 
• Coordinate educational programs, workshops, awareness campaigns, and outreach events that increase understanding of disability issues and accessibility practices.
• Support institutional efforts to create an inclusive campus culture that values diversity and equal access. 
• Evaluate program effectiveness through assessment activities, student feedback, and utilization data. 
• Recommend improvements that enhance service delivery and student outcomes. 
• Participate in Student Services initiatives that advance retention, persistence, and completion goals.

Faculty and Staff Consultation

• Serve as a resource to faculty and staff regarding accommodation implementation, disability-related concerns, and accessibility best practices. 
• Provide training and educational programs on ADA compliance, disability awareness, accessibility standards, and inclusive instructional practices. 
• Collaborate with academic divisions and administrative departments to ensure accommodations are implemented appropriately and consistently. 
• Assist faculty and staff in identifying effective strategies for supporting students with disabilities while preserving essential academic standards. 
• Promote the use of Universal Design for Learning (UDL) principles and accessibility best practices throughout the College.

Assistive Technology and Digital Accessibility 

• Evaluate student needs for assistive technology and accessible instructional materials. 
• Coordinate the procurement, implementation, and maintenance of assistive technology resources and equipment. 
• Arrange accommodations including alternate-format materials, captioning services, note-taking assistance, testing accommodations, sign language interpreting services, and other approved accommodations. 
• Collaborate with Information Technology, Distance Education, Marketing, and academic departments to improve digital accessibility across websites, software applications, instructional materials, online courses, and electronic communications. 
• Maintain current knowledge of accessibility technologies, assistive devices, and emerging best practices in higher education accessibility.

Transition Services and Community Partnerships 

• Develop collaborative relationships with local school systems, Tennessee Rehabilitation Services, vocational rehabilitation agencies, disability advocacy organizations, and community partners.
• Assist with transition efforts for prospective students with disabilities entering Jackson State Community College.
• Participate in recruitment, orientation, and outreach activities that promote awareness of ADR services. 
• Represent the College in professional organizations and community activities related to accessibility and disability support services.
• Support collaborative initiatives that increase educational access and student success for individuals with disabilities.

Compliance, Assessment, and Administration 

• Ensure compliance with ADA, ADAAA, Section 504, applicable federal and state regulations, and Tennessee Board of Regents policies and guidelines. 
• Assist with the development, implementation, and review of policies, procedures, and operational guidelines related to accessibility and disability services. 
• Collect, analyze, and report data regarding accommodations, service utilization, retention, persistence, course completion, and student success outcomes. 
• Support institutional assessment, accreditation, and continuous improvement efforts. 
• Maintain department webpages, forms, publications, and informational materials. 
• Prepare reports and maintain records as required by institutional, state, and federal reporting requirements. 
• Participate in College committees, professional development activities, and institutional initiatives related to accessibility, student success, and inclusion. 
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree from a regionally accredited institution in Higher Education
• Two (2) years of progressively responsible experience in disability services, accessibility services, advising, counseling, case management, student affairs, student success, programs and services intended for specific populations or a related field or Associate’s degree and four years of related work experience.
• Knowledge of ADA, ADA Amendments Act (ADAAA), Section 504, FERPA, and related accessibility regulations.
• Experience working with diverse populations and maintaining confidential information.

Preferred Qualifications

• Master's degree in Higher Education, Rehabilitation Counseling, Counseling, Student Affairs, Psychology, Education, or a related field.
• Experience working in disability services within a higher education setting.
• Experience in a community college environment.
• Knowledge of Tennessee Board of Regents policies and procedures.
• Experience utilizing accommodation management software.
• Experience supporting accessibility initiatives in online and hybrid learning environments.
• Experience developing workshops, training programs, outreach initiatives, or student success programs.
• Experience with assistive technology and accessible instructional materials.

Knowledge, Skills, and Abilities

• Knowledge of ADA, ADAAA, Section 504, FERPA, and related federal and state accessibility regulations.
• Knowledge of disability accommodation processes and best practices in higher education.
• Understanding of a broad range of disabilities, accessibility barriers, and accommodation strategies.
• Strong case management, organizational, analytical, and problem-solving skills.
• Ability to interpret regulations and apply sound professional judgment in complex situations.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Ability to establish positive working relationships with students, faculty, staff, administrators, and community partners.
• Ability to analyze data and use assessment results to improve services and student outcomes.
• Proficiency with Microsoft Office applications, student information systems, accommodation management systems, and accessibility technologies.
• Commitment to student success, inclusion, accessibility, and continuous improvement.

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Must be able to lift up to 25 pounds at times
• Repetitive Movement

Pay Rate:  $48,764 - $60,956 (Annual salary depending on eligible experience, which is defined by the current compensation plan.)

Position Close Date:  Open until filled

Special Instructions to Applicants:

To be considered for this position, you must submit an application, resume, cover letter, and a copy of your trancripts. Applications submitted without all three required documents will be removed from consideration until they have been resubmitted with the missing materials. Prior applications will not be used to fill this vacancy. 

A completed satisfactory background check will be required before hire.