TBR | The College System of Tennessee

We have an opening for an Account Clerk 2 at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values: 

We cultivate a welcome and supportive environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.  Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

POSITION SUMMARY

The Account Clerk II is responsible for all cashier functions related to student fee payments and department deposits. The Account Clerk II is on the front line providing student support via phone, e-mail, text, chats and one-on-one communication with the students, parents and departments.  The position’s responsibilities also include reconciliation of foreign student insurances and student liability insurances with the Banner System, tracking the information in the Bursar’s Office shared drive and transmitting data and/or payment information to the insurance agencies and /or TBR. The Account Clerk II oversees and trains the Bursar’s Office staff in the scanning and indexing of documents in to the BDMS system. The Account Clerk II is responsible for maintaining and storing Cashiering information which includes TouchNet, Cafeteria Credit Card Machines and Banner daily transactions data, reconciliations and back-up documentation for all cashiers and departmental deposits.

ESSENTIAL FUNCTIONS

Fiscal Stewardship

• Works with Director of Multicultural and International Service to ensure all foreign students are covered by some type of student health insurance thus eliminating the potential for any liability on the institutions part.

Holistic Student Support

• Works with Multicultural and International Services and to ensure student payments of foreign student insurance has either been paid to the institution or the student’s personal policy has been verified and documented.
• Collects Student Liability Insurance payments, completes a reconciliation of the Banner account and provides data to TBR to ensure all students are covered by the insurance.
• Provides support for the Grants and Contracts Office by contacting the students who have uncashed checks by phone, e-mails, texts and mailers.

Organizational Culture

• Maintaining a culture of consistency and equity when dealing with all members of the campus community independent of race, gender, or sexuality.
• Assist Student facing office with questions related to account balances, payment options, outside scholarships, fee waivers, bookstore charges, refunds, etc.
• Coordinates with other departments and TBR schools to track continuous enrollment required by the Promise-to-Pay Initiative.
• Collaborates with the Bursar’s Office staff to ensure common processes and procedures are followed.
• Maintain up-to-date knowledge of TBR policies and guidelines related to related to fee payment, refunds, account write-offs, student and third party billings, collection of account receivables and fee waivers and discounts.
• Provides support for the Grants and Contracts Office by contacting the students who have uncashed checks by phone, e-mails, texts and mailers.
• Provides support for various projects and events related to the Bursar’s Office.

QUALIFICATIONS

• High school graduate or equivalent.
• At least one year experience in cash handling; modern office practices, procedures and equipment including on-line computer systems.
• Preferred-Experience working with the Banner Student Information System.
• Preferred-Higher Education Software: Banner, Argos, and TouchNet

KNOWLEDGE, SKILLS AND WORK CHARACTERISTICS

• Effective oral and written communication consistent with interpreting and explaining student accounts, policies and procedures.
• Ability to evaluate student and parent situations (routine and/or crisis) and make decisions using sound judgment; to maintain confidentiality; to handle multiple, simultaneous work demands; to maintain flexibility and be able to adapt to change.
• Ability to provide training and leadership on the BDMS System.

Duties & Responsibilities: 

• Receive and process various payments, including student and departmental deposits.
• Provide student support via phone, e-mail, text and in person.
• Oversees Promise-to-Pay Initiative, coordinating with other departments and TBR schools to track the continuous enrollment requirement.
• Reconcile foreign student insurance with the Director of Multicultural and International Service.
• Reconcile liability insurance monthly against Banner Finance and provide data information to TBR for payment.
• Oversee the Banner Document Management Suite. Provide support and troubleshooting for the Bursar’s Office staff as it relates to BDMS.
• Perform difficult clerical accounting and reporting functions involving financial accounts.
• Promote, support, and participate in student recruitment and retention efforts.
• Perform other job-related duties as assigned.

Salary Range: $32,671 - $38,388

* Application review will begin 7 days after posting *