TBR | The College System of Tennessee

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Administrative Assistant 3 (Allied Health / EMS)

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Allied Health / EMS

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full-time permanent, fiscal year clerical, support staff position serving both the Allied Health and Emergency Medical Services departments. The Administrative Assistant 3 acts as a personal assistant and provides clerical and operational support.

May oversee, coordinate flow, or check work of student workers and temporary employees. Answers telephone calls in order to give information to callers and or route calls to the appropriate person.

Job Duties

• All full-time personnel shall be required to devote a minimum of 37.5 hours per week to their duties.
• Greets visitors, ascertains nature of business, assists visitors, or conducts visitors to the appropriate person.
• Interacts daily with faculty, staff, and students.
• Checks the work of student workers, temporary employees, and/or lower-level clerical employees.
• Maintains and orders office supplies and other materials as needed. Monitors and/or responds to routine emails.
• Types correspondence, purchase orders, forms, reports, and other documents.
• Answers telephone, giving routine information and routing other calls to the appropriate person.
• Reads and determines the disposition of incoming correspondence, reports, and other information.
• Assembles and assists in assembling information for various reports and projects.
• Receives and screens telephone calls, take messages, and routes to the appropriate staff member(s).
• Communicates with internal and external agencies on issues pertaining to the Department.
• Manages multiple calendars and schedules; makes travel arrangements for conferences and appointments; maintains general filing system; orders office supplies.
• Research policies, procedures, and guidelines as requested.
• Picks up mail daily from the College's mail room; opens and disseminates mail.
• Attends staff meetings; prepares meeting agenda and minutes.
• May perform other duties as assigned.

Minimum Qualifications

• High School graduate or equivalent.
  
• Two years of clerical or secretarial experience.

Preferred Qualifications

• Associate Degree
  
• Clerical or secretarial experience in higher education
  
• Professional Administrative Certification of Excellence (PACE) certified, by the American Society of Administrative Professionals (ASAP)

Knowledge, Skills, and Abilities

• Knowledge of modern office practices, procedures, and equipment.
  
• Knowledge of administrative procedures and filing systems.
  
• Ability to use business English effectively.
  
• Ability to interact and work with co-workers, faculty, staff, students, and the general public.
  
• Ability to type accurately from plain copy and from rough draft.
  
• Ability to calculate arithmetic accurately.
  
• Ability to establish and maintain effective working relationships.
  
• Ability to express ideas clearly and concisely.
  
• Office Management ability.
  
• Basic Computer skills.
  
• Excellent oral and written communication skills.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.