TBR | The College System of Tennessee

Title: Admission Clerk & Instructor Support

Employee Classification: Clerical & Secretarial

Institution: TCAT-Athens

Department: Student Services

Campus Location: TCAT Athens

Salary Range: $34,939 - $43,673

Job Summary

The Tennessee College of Applied Technology Athens is accepting applications for an Admissions Clerk and Instructor Support Associate. This is a full-time in office position. This staff position will work 7.5 hours per day and 37.5 hours per week. Alternative scheduling may be required based on travel, college events and activities.

The Admissions Clerk and Instructor Support manages the admissions process and ensures the effective and efficient operation of the admissions review process while also performing office tasks to support student services and instructors.

Job Duties

• 100% - Perform reception duties to support the student services office (e.g. answer phones, greet customers, etc.). Assign available seats to prospective students to ensure maximum enrollment in programs. Contact alternative students to fill vacancies in programs. Update, maintain, and track student admission waitlist. Notify instructors of incoming students. Enter student data into the online information management system and maintain the student filing system. Support instructors by creating timely reports for student attendance and exit dates, quickly processing student exits, and assisting instructors with the online information management system. This includes providing general instructional support and assisting with online curriculum (e.g. AWS, iCAR, Pivot Points, etc.). Coordinate and lead new student “Passport Day” ensuring all new student forms have been completed and appropriate staff are in attendance. Conduct program audits at the end of every term to determine what credentials have been earned. Process student certificates, diplomas, and transcripts. Provide tours for prospective students and parents, as needed. Maintain exit data and all related reports. Act as a liaison between TCAT Athens instructors and Follett to ensure course materials are accurate. Perform necessary inventory checks and reports. Support community outreach events to promote TCAT Athens to the broader public. Supports recruitment efforts through high school visits, college and career fairs, open house, and other related events. Maintains a working knowledge of institutional and federal policies as well as COE accreditation standards as they apply to student services (e.g. Family Educational Rights and Privacy Act, Americans with Disabilities Act, Title VI, Title IX). Prioritize projects, attending to multiple tasks simultaneously while meeting institutional and departmental deadlines. Communicate professionally and tactfully with all members of the campus community. Fosters collegial relationships within and outside the department. Perform other duties as assigned, including work in other functional areas to cover absences or relief, to optimize peak work periods. - (Essential)

Minimum Qualifications

• Associate degree from a regionally accredited college.
• Minimum of two years’ work experience in marketing, customer service, education, or related field.
• Ability to communicate effectively in written and spoken English with excellent public speaking and presentation skills.
• Ability to work with various populations.
• Ability to manage multiple tasks and successfully meet deadlines.

Preferred Qualifications

Bachelor’s degree from a regionally accredited college or university.

Knowledge, Skills, and Abilities

Ability to communicate professionally and effectively, both verbally and in writing.
Effective time management and organizational skills.
Ability to maintain confidentiality and have a strong work ethic.
The ability to remain composed in a fast-paced environment.
Ability to multitask.
Experience working with detailed work and maintaining accuracy.

Physical Demands / Working Conditions

• Ability to lift 20 lbs. or more and set up display tables at recruiting events.
• Normal standing, sitting and walking.
• Ability to give tours of TCAT Athens’ campuses.
• Ability to give presentations as part of the admission/orientation process.