TBR | The College System of Tennessee

CLERICAL/SUPPORT STAFF

ADMISSIONS ASSOCIATE

Number of Openings:           1

Institution:                           Cleveland State Community College

Department:                         Admissions

Reports to:                           Director of Admissions

Campus Location:                 Cleveland, Tennessee

Salary Range:                        $40,652-$41,444

Position Status:                     Non-Exempt / Full-Time

Moving Allowance:                N/A

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants: 

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following: 

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience. 

JOB SUMMARY

The Admissions Associate supports the college’s enrollment goals by assisting with the intake and processing of applications and supporting documentation, such as transcripts, test scores and residency documentation. This role is primarily responsible for ensuring the accurate and timely handling and entry of applicant materials, as well providing general administrative support for the Admissions team.

MINIMUM REQUIREMENTS / QUALIFICATIONS

• High School Diploma or High School Equivalency Diploma.
• Minimum of one (1) year of experience in any combination of:
• Data entry (e.g., input/update, tracking, auditing, reporting, extracting reports, etc.).
• Customer service (e.g., assist, support, troubleshoot, follow-up, outreach, referrals, etc.).
• Valid driver’s license.

ESSENTIAL JOB FUNCTIONS

Data Entry and Management (35%):

• Enter, update, and maintain applicant and prospective student records in the Customer Relationship Management (CRM) and Student Information System (SIS), ensuring accuracy and completeness.
• Verify, scan, upload, index, and maintain application materials, including transcripts, test scores, and other supporting documents, while managing the shared Admissions email account.
• Ensure timely processing of admissions data and documents to meet departmental deadlines and maintain accurate applicant and prospect records.
• Maintain the confidentiality and security of applicant information and ensure compliance with institutional policies and applicable regulations, including the Family Educational Rights and Privacy Act (FERPA).

Application and Document Processing (30%):

• Process admissions applications from receipt through completion, including application coding in accordance with Tennessee Board of Regents (TBR) and Cleveland State policies and procedures.
• Track application status, communicate with applicants regarding missing or incomplete documentation, and maintain complete applicant files.
• Evaluate initial residency status, process residency reclassification requests, and update student records, including term changes and application withdrawals.

Coordination and Support Duties (30%):

• Provide customer service to prospective students, applicants, faculty, and staff by phone, email, and in person regarding admissions and enrollment processes.
• Collaborate with Financial Aid, Academic Affairs, and other campus departments to support accurate information sharing, reporting, and student services.
• Participate in training, team meetings, and process improvement initiatives while maintaining proficiency in college systems and office procedures.
• Coordinate with Admissions staff to ensure office coverage, support recruitment activities, and assist with campus events as needed.

Non-Essential Functions (5%)

• Attend all college functions as required.
• Serve on various college committees as directed by your supervisor.
• The Admissions Associate will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools Commission on Colleges.
• The appointee may be required to achieve additional skill, knowledge, or credential levels.
• Perform other duties as assigned by supervisor.

KNOWLEDGE, SKILLS AND RESPONSIBILITIES

• Effective interpersonal skills. 
• Strong oral and written communication skills, including public speaking (when/if applicable).
• Demonstrated proficiency with various software packages including Microsoft Office Suite.
• Ability to work in a fast-paced environment while maintaining accuracy, flexibility, and attention to detail.
• Willingness to work extended and flexible hours during peak periods.
• Preferred experience:
  • Knowledge of Banner and/or Slate CRM software

WORK ACTIVITIES & EQUIPMENT

Work activities routinely involve the use of standard office equipment, including computers, printers, copiers, scanners, telephones, and other related devices. Employees are expected to perform tasks such as data entry, document preparation, email communication, and report generation using these tools.

JOB LOCATION

This on-site position is based in the Admissions Office located in the Student Center on the main campus of Cleveland State Community College in Cleveland, Tennessee. The role may involve travel within the college’s five-county service area and occasional travel to state meetings, conferences, and professional events. Travel across the service region for meetings and other activities may also be expected.

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Applicants may be subject to a background check and credit check.

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Cleveland State offers a comprehensive benefits package, including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/H.S.A.
• Wellness Incentive Program (if enrolled in health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457
• Fourteen (14) Paid Holidays/Year
• Sick and Annual Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

If you are interested, click on the link to apply. 

Applications can be assured full consideration if submitted by August 4, 2026

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Human Resources Office
Telephone: 423-478-6203; FAX: 423-478-6257
Email: humanresources@clevelandstatecc.edu

Website: www.clevelandstatecc.edu

The following link will direct you to a reporting section of the college’s website:  How Do I Report