TBR | The College System of Tennessee

Title: Adult & Dislocated Worker Career Services Specialist

Employee Classification: Administrative/Professional

Institution: Northeast State Community College

Department: Economic & Workforce Development

Service Area: Sullivan County (office located in Kingsport)

Salary: Up to $44,290, annual salary dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

Reporting to the WIOA Career Services Program Director, the Adult & Dislocated Worker Career Services Specialist provides career and case management services to adults with barriers to employment, including dislocated workers. The position uses an intensive case management approach to help eligible participants increase access to employment, education, and training so they may succeed in the labor market.

Job Duties

• Meet with prospective and active program participants by phone, in-person, or virtual meeting platform.
• Conduct program eligibility assessments.
• Assess client needs’ holistically and identify the most appropriate services to address those needs.
• Leverage internal and external partnerships to refer participants for training and support services as needed.
• Collaborate with partner agencies to support referrals and follow-up.
• Maintain detailed participant records in designated data management systems according to program policies and procedures.
• Communicate effectively with other WIOA staff, participants, partners, and the community.
• Assist participants with exploring the career opportunities available to them, the employers in the local area, and the training programs and educational competencies needed to be employable for a given opportunity.
• Work with participants to develop a learning plan that identifies current skill levels, the skill levels needed to meet academic and career goals, and the instruction and training required to fill the skills gaps.
• Coordinate processes and maintain documentation for co-enrollment, referrals, and transitions between the partner agencies, training providers, and supportive service providers.
• Maintain working knowledge of local workforce development plans and labor market data for the area, WIOA and American Job Center services offered, in-demand occupations and employers, training providers, and job fairs.
• Complete other assignments as directed by supervision.
• See our General Employee Responsibilities here

Minimum Qualifications

• Bachelor’s degree in Human Services or related field from an accredited institution
  • OR an Associate’s degree in Human Services or related field with two years of work experience in human services
• Case management experience

Preferred Qualifications

• Experience working in career and workforce development services
• Familiarity with the Tennessee Department of Labor VOS Client Tracking System, Jobs4TN, or similar systems
• Conversational ability or fluency in a second language

Knowledge, Skills, and Abilities

• Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
• Customer service skills

Additional Notes

• This is a grant-funded position. Continued employment contingent on grant funding.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years