TBR | The College System of Tennessee

ASSISTANT DIRECTOR OF THE MCMINN HIGHER EDUCATION CENTER (MHEC)

 

 

Number of Openings:           1

 

Employee Classification:      Exempt, Professional

Institution:                             Cleveland State Community College

Department:                          MHEC/Academic Affairs

Reports to:                             Director, MHEC

Campus Location:                Athens, Tennessee

Salary Range:                        $44,155 - $55,194

Moving Allowance:               N/A

 

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

 

JOB SUMMARY

The Assistant Director of the McMinn Higher Education Center (MHEC) in Athens, Tennessee, is a full-time position reporting to the Director of the off-site location.  This position focuses on assisting the Director in managing daily operations of the facility, ensuring high customer service for students, internal and external partners, and community members while supporting success across all CLSCC locations.  Primary responsibilities include coordinating student relations and engagement activities to boost enrollment and retention.  The Assistant Director collaborates with various departments such as Academic Affairs, Admissions, Facilities, Finance, Financial Aid, Library, Records, Recruitment, Student Engagement, etc., and performs some of the essential functions of these departments at the off-site location.

 

 

ESSENTIAL JOB FUNCTIONS

Student Engagement (20%)

Leads the planning, coordination, and execution of monthly student engagement events at MHEC, including: 

• Collaborating with staff annually on event planning.
• Purchasing supplies and promoting events through various channels.
• Setting up and breaking down events, ensuring proper maintenance of event supplies and inventory.
• Completing event evaluations, managing the MHEC events budget, and tracking participation outcomes.
• Conducting the annual student vote and reporting the MHEC award winners.
• Coordinating room reservations for student engagement activities.
• Participating in and promoting student organizations.

 

Operations (15%)

Assists the Director with general operations and procedures, including:

• Troubleshooting and facilitating solutions for operational issues among building partners as they arise. 
• Scheduling non-credit, workforce development training courses.
• Monitoring facility activities, maintaining operational guidelines of the facility, and ensuring safety and compliance with the MHEC MOU, institutional and TBR policies.
• Communicating operational adjustments and participating in operational subcommittees.
• Conducting periodic facility inventory and managing key & proximity card processes at the off-site location.
• Serving as Acting Director in the absence of the Director of MHEC.

 

Supervisory & Staffing (15%)

Supervises part-time staff and assists with supervision of FWS students by:

• Managing part-time staff schedules and coverage of the front lobby.
• Conducting performance reviews and routine direct report meetings, providing training and support, and facilitating regular communications to the team.
• Approving leave requests and payroll for direct reports and FWS students as needed.
• Serving on job search committees and supporting internship and job shadowing opportunities.

 

Other Administrative Responsibilities (15%)

Performs other general administrative duties such as:

• Assisting the Director with preparing meeting agendas and content.
• Coordinating general room reservation requests.
• Organizing promotional materials for student recruitment and retention.
• Compiling reports, tracking data, attending and scribing meeting notes, developing goals, and assisting with the execution of MHEC surveys.
• Submitting work order tickets to various departments.
• Monitoring the website and troubleshooting basic IT issues.

 

Academics (10%)

Supports the academic division by:

• Providing administrative support to faculty and maintaining classroom resources.
• Conducting academic advising and supporting the academic needs or concerns of students.
• Serving on academic committees and task forces.
• Assisting with the coordination of the advising center process and personnel support at the off-site location.
• Maintaining current knowledge of academic and workforce training programs and options for instructional delivery including distance learning technologies and virtual platforms.

 

Student Services & Support (10%)

Performs functions of main campus departments at the MHEC location to provide an array of services and support to students including:

• Supporting recruitment, enrollment, and retention efforts and assisting students with paperwork required for enrollment, records, and financial aid.
• Providing Library services, student ID’s, and bookstore support.
• Serving on enrollment committees and taskforces.
• Tracking and monitoring information gathered from the student services kiosk and implementing improvement initiatives.
• Providing conflict resolution support and resolving student matters related to enrollment, academics, and technology.

 

Budget & Fiduciary (5%)

Assists with fiscal oversight by:

• Submitting receipts, maintaining budget records, and conducting periodic review of the SGAF budget with the Director.
• Processing payments and supporting the development of budget proposals.

 

Community Relations (5%)

Promotes the College in the service territory by:

• Participating in local initiatives, service organizations, partnership development, and community events.
• Providing tours and managing social media posts.

 

Non-Essential Functions (5%)

• Additional duties as assigned.
• Flexibility in hours.
• Compliance with future credential requirements (if applicable).

 

 

KNOWLEDGE, SKILLS AND RESPONSIBILITIES

 

• Strong oral and written communication and interpersonal skills focused on service in education.
• Proficient in modern office equipment, technology, best practices, software, and public relations.
• Ability to build effective relationships with students, employees, and community members.
• Collaborative approach to fostering student success with other administrative units.
• Commitment to integrity and confidentiality regarding sensitive student information.
• Experience working with broad populations, including student and community partners.
• Strong problem-solving skills and sound judgement in decision-making.
• Adaptable to a fast-paced environment with flexibility and attention to detail while managing multiple tasks.
• Ability to work independently and as part of a team.
• Proficient in evaluating situations and making informed decisions.
• Capability to perform duties with minimal supervision.

 

 

EQUIPMENT

 

• Office equipment and office supplies including the ability to lift cases of copier paper or equivalent weight. 
• Event setups/breakdowns which may require the use of ladders, kitchen equipment/appliances and food preparation.

 

 

MINIMUM REQUIREMENTS / QUALIFICIATIONS

 

• Bachelor's degree from a regionally accredited institution. 
• Minimum of four (4) years of experience is required within a combination of the following roles:
  • Customer service representation and/or public relations and/or human resources.
  • Recruitment and/or College enrollment services and student success coaching.
  • Marketing and/or event planning.
  • Administrative roles in business or educational settings.
• Minimum of two (2) years supervisory experience.
• Experience working within a Community College setting is preferred.
• Cross-training of essential functions of other main campus department services available at MHEC.
• Participate in professional development opportunities and obtain certifications or education as deemed necessary.
• Proficiency in the use of personal computers, office equipment, basic technology (including software), and social media platforms.
• Valid driver’s license for operating a motor vehicle during both day and evening hours.

 

JOB LOCATION

 

The McMinn Higher Education Center in Athens, Tennessee is the primary workplace for this position.  Occasional travel to other locations within the college’s five (5) county service area may be required (ie: main campus in Cleveland, TN).  Occasional travel to state-wide training, etc. may be required (ie: TBR-Nashville, TN).

 

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Applicants may be subject to a background and credit check.

Special Instructions to Applicants: 

To be considered for a position at Cleveland State, you must create an on-line application.  Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application.  Work experience that is not listed on the application will not be considered towards compensation. 

Please note the following: 

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience. 

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Cleveland State offers a comprehensive benefits package, including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HAS
• Wellness Incentive Program (if enrolled in health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457
• Fourteen (14) Paid Holidays/Year
• Sick and Annual Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

If you are interested, click on the link to apply. 

Applications can be assured full consideration if submitted by April 30, 2025. 

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Cleveland State Community College is a TBR and EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs, and activities.

Human Resources Office
Telephone: 423-478-6203; FAX: 423-478-6257
Email: humanresources@clevelandstatecc.edu

Website: www.clevelandstatecc.edu

The following link will direct you to a reporting section of the college’s website:  How Do I Report