TBR | The College System of Tennessee

Title: Assistant Director of Human Resources

Employee Classification: Administrative/Professional

Department: Human Resources/Finance & Administration

Campus Location: Northeast State Community College

Salary: $63,815 - $73,997, dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary:

Reporting to the Director of Human Resources, the Assistant Director of Human Resources supports the leadership and operations of the Human Resources Department. This position oversees key human resources functions and staff, ensures compliance with applicable laws, regulations, and College policies, and promotes the delivery of effective services that support the College's mission and strategic priorities.

Job Duties:

• Assist in the leadership, administration, and continuous improvement of Human Resources operations, ensuring effective service delivery, policy compliance, efficient use of resources, and responsive support for employees and supervisors.
• Support the development and enhancement of Human Resources programs, strategies, and services through workforce analysis, regulatory monitoring, budget oversight, and the use of data and metrics to inform decision-making.
• Supervise, develop, and evaluate Human Resources staff responsible for talent acquisition, onboarding, and benefits administration.

• Provide strategic and operational oversight of recruitment, onboarding, benefits administration, employment records, and faculty contract processes to ensure accuracy, consistency, compliance, and effective service delivery.
• Represent the College at recruitment, networking, and community outreach events to support workforce needs and promote employment opportunities.
• Administer compensation-related processes, including salary calculations, hiring recommendations, promotional adjustments, and interpretation of established compensation policies and guidelines.
• Manage the College's unemployment claims process, including claims review, documentation, appeals, and hearing coordination.
• Oversee the College's employee accommodation process, provide guidance on accommodation requests and coordinate the interactive process to support compliance and effective workplace solutions.
• Administer the College's workers' compensation program, including injury reporting, claims management, and coordination with internal and external stakeholders.
• Monitor workplace safety and injury trends, maintain required OSHA records and reports, and recommend initiatives that promote employee well-being and reduce organizational risk.
• Direct employee engagement, recognition, networking, and wellness initiatives, including oversight of the College's annual Charitable Giving Campaign, Employee Service Awards, and Distinguished Employee Awards programs, to enhance employee experience, strengthen organizational culture, and support employee retention.
• Assist the Director of Human Resources in planning, implementing, and evaluating employee learning and professional development initiatives that support employee growth and organizational effectiveness.
• Administer the College's learning management system and professional development resources, including training delivery, tracking, reporting, and budget oversight.
• Manage Human Resources records, records retention functions, public records request processes, and periodic records audits to ensure compliance, confidentiality, accuracy, and adherence to record management requirements
• Partner with supervisors and administrators to support performance management, employee development, employee relations, and the effective resolution of workplace issues.
• Assist in the administration of employee relations programs, including corrective actions, complaints, investigations, exit interviews, and related compliance documentation.
• Develop and deliver training, resources, and guidance related to performance management, employee relations, workplace conduct, and supervisory best practices.
• Maintain confidential records associated with employee relations, investigations, corrective actions, and performance management activities in accordance with applicable laws and institutional requirements.
• Administer Human Resources systems, forms, webpages, and digital resources, ensuring effective functionality, accessibility, data integrity, compliance, user support, and continuous process improvement.
• Provide guidance on Human Resources, College, and Tennessee Board of Regents policies and procedures; support reporting, compliance, and documentation requirements.
• Represent Human Resources on committees, workgroups, and special projects, and support departmental initiatives that advance institutional and departmental goals.

Minimum Qualifications:

• Education: Bachelor's degree in Human Resources, Business Administration, or a related field from an accredited institution.

• Experience: Three (3) years of progressively responsible professional experience in human resources, management, administration, or a related field, with demonstrated experience supervising employees and leading complex projects, programs, or organizational initiatives.

• Experience managing multiple priorities, workflows, and stakeholder relationships in a fast-paced environment.

Preferred Qualifications:

• Master's degree in Human Resources, Business Administration, or a related field from an accredited institution.

• SHRM, HRCI, or other related certifications.

• Experience in Human Resources, employee relations, talent acquisition, benefits administration, training and development, or organizational effectiveness.

• Experience using Human Resources information systems and related technologies.
• Experience with employment laws, ADA accommodations, workers' compensation, performance management, or employee investigations.

• Experience administering budgets, managing projects, and implementing process improvements.

Knowledge, Skills, and Abilities:

• Technology skills, including proficiency with Microsoft Office applications, videoconferencing platforms, digital records management systems, human resources information systems (HRIS), and other enterprise software applications.

• Comprehensive knowledge of human resource principles, practices, and applicable employment laws and regulations.

• Knowledge of recruitment, onboarding, benefits administration, compensation administration, records management, employee relations, and performance management practices.

• Demonstrated leadership, supervisory, and employee development skills.
• Strong analytical, organizational, problem-solving, and decision-making abilities.
• Excellent communication, interpersonal, and customer service skills.
• Ability to interpret policies, manage confidential information, and maintain effective working relationships.
• Ability to manage multiple priorities and adapt to changing organizational needs.

Additional Notes:

• Occasional travel required.
• Relocation assistance is not available for this position.
• Northeast State will not offer H1B visa sponsorship for this position; applicants requiring sponsorship will not be considered.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-323-0204 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.