TBR | The College System of Tennessee

Title: Assistant Director of OneStop

Employee Classification: Other Professionals

Institution: Roane State Community College

Department: Student Success

Campus Location: Roane State Community College

Job Summary

The Assistant Director of OneStop Services will support the Director of Student Success & OneStop in managing, organizing and overseeing college staff in the Student Success Center. The Assistant Director will function as a primary point of support and guidance for the OneStop team. The Assistant Director will also assist in the support of the success coach program, operating as a secondary point of contact.
Primary responsibility is the direct leadership and support of the OneStop team. The Roane State OneStop is responsible for delivering essential student services for second year students and assisting special admission types, such as certificate seeking, transient and personal enrichment students. Typical services include, but are not limited to:

• the intake of admissions, records and financial aid documentation
• responding to student inquiries
• providing guidance to help students navigate college processes
• proactive outreach campaigns

The OneStop provides services in person, phone, email, chat and zoom.

Secondary focus will be the supportive leadership of the success coach team. The Assistant Director is expected to learn the policies and procedures used by success coaches in order to be able to support that team, as needed. Student Success Coaches provide holistic student support services and academic advising. Success Coaches guide students through the entire enrollment and advisement process which includes but is not limited to areas such as admissions, career counseling, financial aid, academic planning, academic advising, and class scheduling. Success Coaches serve as a mentor and coach throughout the academic tenure of assigned students supporting them from enrollment to graduation (in collaboration with faculty advisors and the OneStop team upon the student's completion of select benchmarks).

Job Duties

• Utilize enhanced knowledge base to provide guidance for students and staff;
• Provide direct supervision of the OneStop team, temporary employees, and federal work-study students;
• Develop and conduct specialized training;
• Oversee and ensure efficient and effective functionality of staff;
• Facilitate/provide conflict resolution for students, parents and staff;
• Maintain detailed staff and student records;
• Collaborate with institutional, state, and federal stakeholders;
• Generate and analyze reports and statistics;
• Conduct personnel performance evaluations and reviews;
• Attend meetings & conferences as a representative of the Student Success Center;
• Assist students in applying and admissions to the college;
• Assist students with career exploration and choice of academic major (secondary);
• Assist students in developing an Academic Plan for timely completion (secondary);
• Assist students in accessing resources for academic, financial and/or personal support;
• Maintain a flexible schedule;
• Collaborate with faculty and staff on the delivery of support components;
• Assist students/faculty advisors with completing Admissions, Financial Aid requirements and SAP Appeals;
• Promote visibility of the OneStop through outreach to students and faculty;
• Collaborate on individual student success strategies with faculty advisors;
• Other Duties as Assigned. 

Minimum Qualifications

Bachelor's degree required (Transcripts Required);
Experience in at least ONE of the following areas: College Admissions and Records; Financial Aid, Academic Advising, Career/School Counseling.
Minimum of 1-year supervisory experience, preferably in an educational setting -Individual Contributor (IC) management considered;
Minimum of 1-year higher education experience;
Proficient in Microsoft software (Word, Excel, PowerPoint, Outlook, etc.);
Must be willing to travel to other RSCC campuses.

Preferred Qualifications

Master's degree in Student Personnel, Educational Leadership or equivalent Student Services/Leadership field;
2-5 years supervisory experience in a higher education setting;
Previous counseling or case management experience;
Academic Advising Experience;
Financial Aid Counseling/ Processing;
Admissions Counseling/Processing Experience;
Banner/ARGOS Reporting experience;
Salesforce Experience.

Knowledge, Skills, and Abilities

Strong conflict resolution skills;
Strong personnel management skills;
Ability to lead without bias or prejudice;
Strong interpersonal and communication skills;
High energy;
Strong organizational skills;
Capable of handling multiple projects;
Strong Self-discipline and motivation;
Ability to handle a high level of stress and meet deadlines;
Ability to adapt to a changing work environment;
Ability to maintain high expectations while providing nurturing support in student interactions;
Ability to work with multiple constituencies;
Strong time management skills.