We have an opening for an Assistant Vice President of Technology - Client Services at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values: 

We cultivate a welcome and caring environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.  Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

POSITION SUMMARY:

Under the direction of the Vice President for Technology, lead and manage the Client Services department which consolidates all forward-facing services within the division, including services provided directly to faculty, staff, and students. Coordinate the Technology Division’s services provided to outside groups through approved facilities use agreements. These areas include Technical Services, Media Services, the combined pool of Client Services Specialists, and the Help Desk. Advocate for, and strategically position, organizational and human resources. Lead in the context of the College’s purpose, values, mission, and strategic themes.

POSITION OBJECTIVES

Holistic Student Support 

Ensure the high quality operation of a student-facing technology help desk to provide in-person assistance to students (and faculty and staff) during normal and extended business hours.

Provide ongoing training to front-line representatives across campus who frequently assist students with “level one” issues such as password resets.

Administer and maintain the formal training program for the Help Desk, as it is structured for “turnover by design” with students – particularly TCAT Computer Support Technician students – joining, learning, and moving on at regular intervals.

Teaching Excellence

Consult with faculty to expand the use of technology in teaching.

Provide training for faculty in the use of existing instructional technology.

Through the help desk and the use of cross-functional technicians, provide on-demand support to faculty when technology-related issues arise during normal and extended business hours.

Program Innovation

Remain knowledgeable about latest innovations in technology relevant to the areas in the span of care.

Advise leadership across the institution on the strategic direction for technological innovation. Continually examine the status quo and challenge it whenever appropriate.

Fiscal Stewardship

Employ staff with "insourced" subject matter expertise to address most issues internally. Recognize the point when the return on investment justifies engaging an external partner, and recommend appropriate action.

Maintain inventory control of numerous high-value items, including specialized equipment for the TV studio and the TV truck.

Supervise the procurement process for Technology. Build and maintain relationships with relevant vendors. Evaluate quotes, using expertise to make recommendations for the best value when purchasing, balancing upfront costs with projected total costs of ownership.

Administer the budget. Develop budget proposals, advocate for the approval of those proposals, and spend within approved limits. Consider opportunities for budget synergy with other departments.

Organizational Culture 

Establish and maintain an atmosphere of respect, responsibility, and responsiveness throughout the span of care.

Organize staff development opportunities with explicit connection to the College's purpose, values, mission, and strategic themes.

Provide technological support for events across the entire organization.

KNOWLEDGE / SKILLS / LICENSURE / CERTIFICATION

Bachelor’s degree preferred.

At least two years’ experience managing multiple direct reports required. Prior management of a large team is preferred.

Knowledge of: Detailed knowledge of at least one applicable functional area (audio/visual support, classroom technology, IT support) required, with multiple functional areas preferred; Customer service strategies.

Ability to: learn and apply new information via routine collaboration with functional area leadership; communicate on an appropriate level, orally and in writing; establish and maintain a cooperative, productive and effective working relationship with the Vice President for Technology, employees in the span of care, and other leaders from across the College whose operations interact with Technology Client Services.

PHYSICAL AND MENTAL DEMANDS