TBR | The College System of Tennessee

Title: Benefits Coordinator

Employee Classification: Other Professionals

Institution: Jackson State Community College

Department: Human Resources

Campus Location: Jackson State Community College

Job Summary

The Benefits Coordinator is responsible for ensuring all personnel and benefits administration is provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, Federal, and State regulations, policies, and guidelines. The benefits coordinator is responsible for the effectiveness of all employee benefits which includes but is not limited to insurance, retirement and post-retirement, longevity, employee recognition, health and wellness programs, and other benefits as determined by TBR and/or Jackson State.
The Benefits Coordinator works closely with the institution and is expected to provide a high level of customer service.

Job Duties

• Administer the employee benefits program and notify employees of changes that occur throughout the year
• Responsible for oversight of employee benefit orientation trainings for newly hired faculty and staff
• Conducts employee benefit orientation and benefit review with employees
• Reviews benefit and employment forms for accuracy, signatures, and benefits eligibility and submits as appropriate
• Serves as primary resource to employees regarding benefit questions and/or enrollment processes
• Coordinates annual enrollment with benefit vendors and employees
• Coordinates enrollment, transfer period, or qualifying events for employees as it pertains to benefits, including for employees planning for retirement
• Coordinate annual programs such as Employees Benefits Fair, Health Fair, etc.
• Reviews and processes FMLA forms and disability claims
• Maintain FMLA eligibility for employees
• Reviews and processes workers compensation claims
• Acts as liaison for payroll associate to ensure that benefits elections and/or changes are completed timely for payroll processing
• Works with payroll to set up benefits elections
• Responsible for compiling funding and service data for longevity payments.
• Ensure accurate data is maintained in Banner HR to support longevity payments
• Maintains and enters accurate employee information in Edison
• Enters and maintains accurate employee and benefits information in Banner
• Maintains benefits information for the onboarding process and assists with gathering or maintaining other necessary documents pertaining to onboarding
• Counsels employees about retirement and assist in completion of retirement documentation, to include any post-retirement programs or eligibility
• Responsible for processing insurance reports and maintenance of accurate data in Edison.
• Monitor, update, and resolve issues in Edison.
• Compute deferral compensation limits for employees
• Reviews employee status changes affecting benefit eligibility or file maintenance; such as termination of employment, reduction in hours, name/address changes, and department transfers
• Serves as a liaison between third party benefit providers and employees (COBRA administrator, flexible spending administrator and other applicable entities)
• Answers employee calls and walk-ins in a responsive and professional manner.
• Fields employee and applicant questions regarding benefits and works with HR Director for any human resources processing concerns
• Works cooperatively and effectively with other departments
• Provides consultative services to institution based on functional area expertise in support of human resources related best practice implementation
• Prepares institutional, Federal, State, and TBR required reporting, as well as ad hoc reports
• Maintain assigned benefits and personnel information on website
• Drafts and types letters, memos, and other human resources documents.
• Attends training and benefit educational events.
• Maintains strict confidentiality of departmental issues and documentation.
• Coordinates wellness activities and general HR duties as assigned 
• Performs additional duties as assigned
• Serve as backup for Director of Human Resources as needed
• Serve as backup for supervision of student employees
• Serve as backup for other areas of the HR department as needed 

Minimum Qualifications

• Bachelor’s degree in Human Resources, personnel management, or related field from a Regionally accredited institution
• Two (2) years of related human resources work experience
• Experience with applicant tracking systems and other HRIS

Preferred Qualifications

• Experience working in human resources in a college or university setting
• Experience developing and conducting training
• Experience in human resources at a TBR institution
• Experience with Banner or similar ERP system

Knowledge, Skills, and Abilities

• Knowledge of human resources terminology and practices
• Broad knowledge of federal and state laws and guidelines
• Ability to effectively analyze data and inquiries, think critically, and make appropriate decisions
• Strong written and verbal communication skills.
• Effective organizational and time management skills
• Ability to work as part of a team or work alone without close supervision
• Strong interpersonal skills

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing at times
• Prolonged screen time
• Must be able to lift up to 25 pounds at times

Pay Rate: $47,031-$58,878Annual salary determined based on eligible experience and defined by the current compensation plan.

Open Until Filled: Yes. Application review will begin immediately.  For best consideration apply by 2/7/2025.

Special Instructions to Applicants:

Internal applicants are encouraged to apply.  To be considered for this position, you must submit an application.  Prior applications will not be used to fill this vacancy.  

A completed satisfactory background check will be required before hire.