TBR | The College System of Tennessee

Title:      Case Manager (Temporary Part-Time)

Department:   Student Care and Advocacy

Campus:   Hardin Valley (with travel to other campuses as needed)

Closing Date:  Open until filled

Type of Appointment: Temporary Part-Time  

Pay Rate: $23.24 per hour

*If you are a PSCC Student and eligible for the Student Employment Program, you will be paid on experience and the rates are $14.00 (no experience), $15.00 (6 months experience) and $16.00 (9 months experience)*.

Work Hours: 25 per week

Position Summary: 

The overall purpose of this position is to provide non-clinical case management support to students experiencing non-academic barriers that may impact their academic success, retention, and completion. This role responds to student referrals, conducts basic needs assessments, connects students to campus and community resources, and supports Student Care and Advocacy initiatives related to food insecurity, housing instability, and other essential needs.

Duties and Responsibilities:

• Respond to student referrals from faculty, staff, and systems such as Navigate
• Conduct intake conversations and basic needs screenings to assess student needs
• Develop and implement action plans to connect students with appropriate resources
• Refer students to campus services (e.g., financial aid, counseling, disability services)
• Connect students with community resources (e.g., housing, food, transportation, childcare)
• Maintain regular follow-up with students to monitor progress and engagement
• Document interactions and outcomes in case management systems (e.g., Navigate)
• Assist with day-to-day pantry operations
• Participate in the development and implementation of outreach activities such as resource fairs, orientations, and campus events
• Promote Student Care and Advocacy services to students, faculty, and staff
• Collaborate with campus partners to support student success
• Assist with data tracking and reporting related to student cases and services
• Support departmental projects and initiatives
• Monitor SCA general email box
• Assist with the recruitment, training, scheduling, supervision, and evaluation of student employees and student interns from other colleges and universities
• Perform other duties as assigned

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Required Qualifications:

• Bachelor’s degree in Social Work, Psychology, Sociology, or a related field
• Experience working with individuals in a helping, advising, or case management role

Preferred Qualifications

• Master’s degree in Social Work, Psychology, Sociology, or a related field

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the top right to apply

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