TBR | The College System of Tennessee

Title: Chief Student Affairs Officer

Employee Classification: Executive/Admin & Managerial

Institution: System Office

Department: Policy & Strategy

Campus Location: Tennessee Board of Regents System Office

Job Summary

This position is responsible for developing, implementing, monitoring, and promoting student affairs strategies and programs to increase access, success, development, well-being, and engagement for all students. The Chief Student Affairs Officer (CSAO) works cooperatively with the TBR staff, Presidents, and other campus constituencies, including faculty and staff to promote best practices in student success using student supports, and compliance with federal and state laws affecting student access and success.

The CSAO will serve as a member of the Office of Student Access and Success (OSAS), which is one of three units housed in TBR’s Division of Policy and Strategy. The OSAS serves as a trusted partner to Tennessee’s community colleges and colleges of applied technology to design and deliver student-centered experiences that expand access, increase enrollment, improve retention, and accelerate completion. The office advances this work by supporting colleges in removing barriers, streamlining processes, and strengthening the full continuum of the student experience—from access through completion—while aligning with workforce and community needs.

The OSAS provides leadership and coordination across key areas that shape student success, including Perkins and career and technical education initiatives, accessibility and student support services, high-impact practices, academic mindset development, career development, transfer, compliance, and student affairs. This work is further strengthened through collaboration and support across advising, Veterans Affairs, admissions, records, financial aid, shared services, accounts receivable, and CRM implementation. Through this integrated approach, the office ensures that policies, programs, and supports are aligned to promote improved student outcomes and position students for long-term success.

As a member of the Policy and Strategy leadership team, the CSAO is expected to not only lead their respective team with courage, discernment, professionalism, kindness, and excellence, but to also approach their work collaboratively. Guided by the TBR Strategic Plan, Building Tomorrow’s College, all Policy and Strategy leadership members are expected to practice and promote within their team’s cross functional work that brings all TBR perspectives and resources to bear to address a challenge. The Policy & Strategy leadership team, which is intended to serve our colleges, TBR staff, partners, and other constituents as a fully integrated division, is to work together to pursue and fulfill the following values:

Value 1: Run towards challenges and opportunities.
Pursue a shared responsibility to seek out areas for growth and proactively act on potential problems through capacity-building and innovation.

Value 2: Pursue excellence in the mundane and the sublime.
Aim to deliver the highest standard of quality and integrity in all aspects of our work, relationships, representation of TBR, and personal and professional growth.

Value 3: Exude candor and transparency in all your communications.
Seek clarity and openness by approaching interactions with grace, generosity, and empathy, fostering trust, and minimizing misunderstanding.

Value 4: Practice discipline to find a work/life balance and a personal identity.
Respect boundaries between personal and professional responsibilities, and consciously pace and recharge yourself to play the long game.

Value 5: Engender dependability and fulfill your obligations.
Honor your commitments and tasks reliably and consistently, demonstrate accountability, and lift others where you can.

This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary.

The salary range for the position is $147,482.00 - $191,337.00.

Job Duties

• 75% - The CSAO will collaborate deeply with the Vice Chancellor for Student Access and Success, Chief Strategic Enrollment Management Officer, and other leaders throughout Division of Policy and Strategy to develop and implement programs and innovations in Student Affairs that fulfill TBR’s mission and Strategic Plan. This position will provide leadership and oversight for campus level student affairs staff on matters of student success, student support and well-being, student conduct, career development, and student activities and engagement, including serving as the Chair of the System Crisis Communication Team. The CSAO will lead a team that has programmatic responsibility for Perkins and Skills USA, Accessibility, High Impact Practices, Student Support Network, TBR CRED, and other areas relevant to student affairs. - (Essential)
• 10% - In collaboration with the Office of General Counsel, provide leadership for federal and state compliance on student related issues including Title VI, Title IX, and Methods of Administration. - (Essential)
• 10% - Coordinate appropriate advisory committees, supervise staff, and provide administrative support for specific projects, programs and events critical to TBR’s mission and Strategic Plan implementation - (Essential)
• 5% - A personal commitment, with assistance from TBR leaders, to devote time to growing and developing as a leader and a colleague. Other duties as assigned. - (Marginal)

Minimum Qualifications

• Master’s Degree in higher education or related field
• 10 years of related experience in progressively responsible positions
• Evidenced experience in program development and management at an institution of higher education
• Supervisory experience
• Experience in student service areas, such as New Student Programs, Career Development, Grant Writing and Development, Perkins, Student Life, Student Disability Services, and/or Student Affairs.

Preferred Qualifications

• Earned Doctorate

Knowledge, Skills, and Abilities

• Ability to work in a collaborative manner with diverse constituencies.
• Demonstrated excellent interpersonal, communication (written and verbal), and organizational skills.
• Demonstrated leadership skills.
• Demonstrated planning, prioritizing, and problem-solving skills.
• Ability to handle multiple projects and meet deadlines.
• Working knowledge of student services systems

Physical Demands / Working Conditions

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