TBR | The College System of Tennessee

POSITION ANNOUNCEMENT

CLERK-ADMISSIONS AND RECORDS

Office Locations(s): Main Campus, 1405 Madison St., Shelbyville, TN 37160

DEPARTMENT: Student Services                                              FUNCTIONAL AREA: (G4) Academic & Student Support

JOB FAMILY: Support Staff - Hourly                                          CLASSIFICATION: Full-Time – Non-Exempt

HOURS: 7:30 a.m. – 4:00 p.m. (maximum 37.5 hrs./wk.)          SHIFT: Days, Monday - Friday

DIRECT SUPERVISON FROM: Student Services Coordinator                                          

The Tennessee Colleges of Applied Technology (TCATs) serve as the premier suppliers of workforce development throughout the State of Tennessee.  We offer a comprehensive benefit package, including an excellent retirement package from the state of Tennessee, 401K plan with match, paid holidays, annual and sick leave, health and dental insurance, tuition assistance and state employee discounts.

SUMMARY

The Admissions and Records Clerk works under the supervision of the Coordinator of Student Services and in conjunction with TBR Shared Services Center. He/she inputs and maintains student data using the Student Information System (Banner), and Microsoft Office applications. He/she will be the primary Admissions and Records contact for prospective and current students through in person, phone, email, and virtual meetings.  He/she will perform general typing and duplicating of clerical assignments, assist with preparation of reports, and record keeping.

MINIMUM REQUIREMENTS

• High school graduate or equivalent as determined by the High School Equivalency Test (HiSET)
• 3+ years of approved work experience in the field

PREFERRED QUALIFICATIONS

• Associate degree or diploma from an accredited technical training program applicable to the field
• 3+ years of work experience in higher education
• Previous working experience with a student information system

KNOWLEDGE SKILLS ABILITIES

• Strong customer service skills, effective oral and written communication skills, and excellent organizational and planning skills
• Ability to effectively utilize Microsoft Office programs and other basic computer software
• Knowledge of current office technology, equipment, and procedures
• Ability in typing, duplication, filing, completion of reports and numerical accounting skills
• Ability to establish and maintain effective interpersonal working relationships and to deal tactfully with students, faculty, staff, industry partners, and the public
• Ability to express ideas clearly, concisely, and convincingly
• Ability to exercise good judgment in evaluating situations and making decisions

RESPONSIBILITIES

• Disseminate information about the institution’s academic programs and admission process, in person, by telephone, and by email or virtual contact.
• Provide information and assist students in all aspects of student admissions, registrations, academic activity, records, and filing. 
• Assist students to navigate the MyTCAT Portal to complete admission requirements and related information.
• Maintain placement and follow-up records on all non-completions and completions.
• Assist in preparations for student orientation sessions.
• Perform electronic application processing using the customer relationship management system (Slate) and student information management system (Banner).
• Assist in entering admission decision processing using the student information management system (Banner).
• Assist in student registration processing using the student information management system (Banner).
• Assist the Student Services Coordinator with student records filing, and reporting.
• Assist with periodic review of the Student Services webpage to ensure accuracy and submit changes as requested.
• Process student transcript requests.
• Process education verification requests.
• Perform student attendance and academic progression audits.
• Prepare student diplomas and certificates.
• Assist with preparations for graduation ceremony.
• Assist in compiling alumni and employer surveys for performance funding standards.
• Assist in compiling information for year-end, placement, and follow-up reports.

SPECIFIC DUTIES

• Answer incoming calls, relay messages, greet and assist visitors.
• Perform general typing and duplicating of clerical assignments.
• Assist with tours as needed.
• Participate in in-service training, workshops, and other programs which provide professional growth.
• Serve as a National Technical Honor Society (NTHS) Advisor.
• Other duties as defined by administration.

SALARY RANGE: $28,449 to $35,561 annually, commensurate with experience and TBR/Tennessee College of Applied Technology salary guidelines.

GENERAL INFORMATION: Background checks will be completed on all new hires. Selected candidate will be asked to sign a background release authorizing TCAT-Shelbyville to complete a background check which includes the following:

                                                Sex Offender Registry                                    Driving History 

                                                County Criminal                                             National Criminal Database

                                                Federal Criminal                                             Sanctions and Disciplinary Database

Tennessee College of Applied Technology Shelbyville is a Tennessee Board of Regents institution, and does not discriminate on the basis of race, color, religion, creed, ethnicity, national origin, sex, disability, age, status as a protected veteran, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. For inquiries regarding the non-discrimination policies contact: the Human Resource Department, 1405 Madison Street, Shelbyville, TN 37160. discrimination@tcatshelbyville.edu