TBR | The College System of Tennessee

Title: Computer Information Technology (CIT) Laboratory Technician

Department: School of Technology, Engineering, and Math

Number of Positions: 1

Classification:  3 – on campus

Position Summary: The overall purpose of this job is to provide assistance to students in a computer lab environment, assist instructors with specific lab projects, and maintain lab instrumentation and equipment for students and instructors use thereby meeting the essential functions of the job and improving the quality of student learning.

Essential Functions:

45% Provide assistance to instructors in CITC lab courses that use hands-on hardware/software resources, specifically Programming and Networking labs; which includes robotic software and repair, Linux, Database, and other programming language.

Networking and server administration skills, Routers and Switches configuration, Virtualization (VMWare, VSphere NETLAB, and  Linux), Wireless communication, network cabling, fiber optic, electronic repair and computer hardware repair.

25% Modify instructional systems specific to CITC training needs. Assist faculty and students in setting up and regulated lab assignments and special projects. Which includes special software for projects for each student lab group and hardware setup,

15% Determine specifications for equipment needed for students' labs; requisition, tools, and supplies for classroom and lab.  Administer servers. Install lab equipment software. Maintain, install and control equipment movement, Setup lab for each class per semester by WD imaging and hand load special software that can’t be deployed, Work with school IT department, Facilities and Purchasing

5% Supervise student employees and monitor the use of CSIT lab computers.

5% Professional Development (e.g. Microsoft, Cisco, CompTIA), and cybersecurity courses to stay updated on emerging technologies.

5% Other duties as assigned.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Job Requirements: 

Associate’s degree in Computer Science Technology, Electrical Engineering Technology or Electronics; 5 +year’s related work experience; knowledge of PCs, networks, servers, switch, ASA firewall, console servers, KVM switches and Mac-mini, database including operating systems windows, and Linux.

The job requires a strong educational background in networking technology, electronics, and programming skills.  University level engineering is a plus along with Networking certifications and/ or related experience. Certification in Networking a plus.

Part-time work experience is calculated at 50% credit of full-time work experience.

Skills/Abilities:

• Strong knowledge of hardware, software, networking, and troubleshooting.
• Ability to diagnose and resolve technical issues efficiently.
• Ensures accuracy in equipment setup, maintenance, and system configurations.
• Prioritizes tasks and manages resources effectively.
• Clearly explains technical concepts to non-technical users.
• Quickly learns new technologies and adjusts to changing needs.
• Works well faculty, students, IT, staff, and vendors.
• Provides responsive and user-friendly support.
• Able to engage in the college’s mission and values.

Moderate, regular movement around the lab to set up, maintain, or troubleshoot equipment. Tasks may include lifting and transporting computers or peripherals, bending or kneeling to access hardware, and extended periods of standing or walking. Occasionally, heavier lifting or more strenuous physical activity may be needed for equipment installations or reconfigurations.

It would be very difficult to do this job without visual acuity because the position requires the tech to read digital and analog printouts from instrument. It would be difficult to perform this job without the ability to detect colors.  The technician must be able to differentiate colors of wiring, cables and electronic parts.

Hazards: Possible like small cuts, muscle strain, or eye strain.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA 
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. 

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