The Tennessee Board of Regents (TBR) is Tennessee's largest higher education system, governing 40 post-secondary educational institutions with over 200 teaching locations. The TBR system includes 13 community colleges and 27 colleges of applied technology, providing programs to students across the state, country and world.
POSITION SUMMARY Installs, repairs and maintains campus technology across all seven of the College’s campuses.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Troubleshoots and repairs microcomputer hardware and peripherals. Plans, designs and installs new endpoint devices and software systems. Administers and maintains software deployment systems and creates images and installation packages. Reviews and resolves service tickets for campus-related requests. Responds to technical dispatch requests escalated from the service desk. Maintains an inventory of campus technology equipment, supplies, parts and stock.
Maintains an inventory of software and licensing. Works with third-party vendors to resolve technical problems when necessary. Troubleshoots network related issues and audio/visual systems. Supports and assists with technical infrastructure systems, such as electronic door access, security cameras and UPS devices. Occasionally travels throughout the service area to other campuses.
REQUIRED QUALIFICATIONS High School Diploma
Three (3) years of experience in installation, maintenance and repair of computer hardware, software and network equipment.
PREFERRED QUALIFICATIONS Associate’s degree
Five (5) years of experience in installation, maintenance and repair of computer hardware, software and network equipment
CompTIA A+ certification
Experience with Microsoft Endpoint Manager, JAMF and Quest Kace SMA/SDA
KNOWLEDGE, SKILLS AND ABILITIES Demonstrated knowledge of microcomputers and software applications, such as Windows 10/11, macOS and Microsoft 365. Ability to read diagrams, schematics and technical manuals for repair and diagnostic information. Ability to effectively communicate with contractors, faculty, staff and peers. Ability to frequently walk, stand, stoop, crawl, climb, bend, kneel, work on elevated surfaces, work in small/confined spaces, work overhead and be in awkward positions for extended period of time. Ability to regularly push, pull, lift, move and carry 30 to 50 pounds. Ability to work occasional nights and weekends as needed to support campus events and/or respond to maintenance and weather emergencies.
Open Until Filled: Yes
Rate of Pay: $44,129 to $52,962 annually, depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
Nashville State offers a comprehensive benefits package and flexible work arrangements for positions that qualify.
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