TBR | The College System of Tennessee

Title: Computer Technician

Employee Classification: Clerical/Support

Department: Client Services

Campus Location: Northeast State Community College

Salary: $44,940 - $49,883, dependent on education and experience

 Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary:

Reporting to the Director of Client Services, the computer technician is primarily responsible for installing, upgrading, configuring, and troubleshooting computers, peripherals, and software.

Job Duties:

• Install, upgrade, configure, troubleshoot, and repair computers, peripherals, and software applications
• Install, configure, troubleshoot, and repair networked and locally connected printers and scanners
• Assist with inventory of printer supplies, toner, and related consumables
• Assist with inventory of laptops and mobile device checkout for faculty, staff, and students.
• Assist with the checkout, return, and tracking of laptops and mobile devices for faculty, staff, and students
• Assist with installation, upgrade, and maintenance of computer network equipment and software
• Assist end-users with technology issues

Minimum Qualifications:

• Associate Degree in Computer Science or a related field with emphasis in hardware and networking OR two years’ work experience and CompTIA A+ certification.
• A minimum of two years of work experience installing, maintaining, troubleshooting, and repairing computers, computer peripherals, computer network equipment and cabling, and software.
• Work experience to include wireless technology, multimedia technology, virus and anti-spam protection techniques, Microsoft Office 365, latest versions of Microsoft Windows and MAC operating systems, and desktop and laptop computers.

Preferred Qualifications:

• Professional experience in a higher education environment
• Working knowledge of current AI technologies and tools, including generative AI, with the ability to use these technologies securely and in accordance with organizational data protection and other institutional policies.

Knowledge, Skills, and Abilities:

• Technology Skills: MS Office skills, Word, Excel, Outlook; digital records management systems; general operating systems and data information systems
• Ability to prioritize in a complex, fast-paced environment
• Effective interpersonal and communication skills
• Ability to work effectively in a team environment
• Ability to follow oral and written instructions
• Ability to communicate effectively
• Ability to establish and maintain effective interpersonal relationships with students, faculty, staff and the general public

Additional Notes:

• Relocation assistance is not available for this position.
• NeSCC will not offer H1B visa sponsorships for this position; applicants requiring sponsorship will not be considered.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-323-0204 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.