TBR | The College System of Tennessee

Title: Coordinator, Student Success

Employee Classification: Clerical & Secretarial

Institution: System Office

Department: Student Access and Success

Campus Location: Tennessee Board of Regents System Office

Job Summary

The Director of Operations provides operational leadership for the Office of Student Access and Success (OSAS) and serves as a key operational partner to the Vice Chancellor in advancing office and systemwide priorities. The Director helps translate OSAS priorities and TBR initiatives into coordinated action by developing and maintaining the internal systems, workflows, timelines, communications, and accountability structures needed for effective implementation. The Director ensures that OSAS resources, budgets, processes, and team structures are aligned to support high-quality, timely, and consistent service to TBR colleges. The Director reports to and supports the Vice Chancellor, supervises designated OSAS staff, and works directly with system office leaders and personnel, as well as TBR colleges, senior-level administrators, staff, and faculty.
As a member of the OSAS leadership team, the Coordinator will work to pursue and fulfill the following values:
• Value 1: Run towards challenges and opportunities. Pursue a shared responsibility to seek out areas for growth and proactively act on potential problems through capacity-building and innovation.
• Value 2: Pursue excellence in the mundane and the sublime. Aim to deliver the highest standard of quality and integrity in all aspects of our work, relationships, representation of TBR, and personal and professional growth.
• Value 3: Exude candor and transparency in all your communications. Seek clarity and openness by approaching interactions with grace, generosity, and empathy, fostering trust, and minimizing misunderstanding.
• Value 4: Practice discipline to find a work/life balance and a personal identity. Respect boundaries between personal and professional responsibilities, and consciously pace and recharge yourself to play the long game.
• Value 5: Engender dependability and fulfill your obligations. Honor your commitments and tasks reliably and consistently, demonstrate accountability, and lift others where you can.

This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary.

Job Duties

• 15% - Coordinate departmental fiscal and administrative operations, including processing vendor invoices, purchase requests, procurement documentation, and credit card reconciliations. - (Essential)
• 10% - Coordinate employee travel activities, including travel authorizations, reimbursements, travel documentation, and compliance with institutional and state travel policies. - (Essential)
• 10% - Prepare, track, and maintain contracts and related documentation for departmental activities, speakers, vendors, consultants, and services. - (Essential)
• 20% - Plan, coordinate, and execute logistics for Student Access and Success events, conferences, meetings, new employee onboarding, and special initiatives, including Perkins-funded meetings and activities. - (Essential)
• 20% - Assist with Perkins V-related activities by coordinating meetings, maintaining documentation, supporting communications with institutions, assisting with event logistics, collecting information for reports, and providing administrative support for grant-related activities and professional development opportunities. - (Essential)
• 10% - Provide administrative support for statewide and national SkillsUSA activities, including coordination with vendors, procurement of supplies, contract administration, travel arrangements, and event support. - (Essential)
• 10% - Assist with advisory councils, subcouncils, board meetings, recurring committees, and provide administrative support to the Vice Chancellor. - (Essential)
• 5% - Order and maintain supplies, assist with Student Access and Success initiatives, and perform other duties as assigned. - (Marginal)

Minimum Qualifications

• Associate degree from an accredited institution
• Three years of administrative, program coordination, event planning, or related experience
• Experience coordinating meetings, events, travel, contracts, or fiscal processes

Preferred Qualifications

• Bachelor's preferred
• Higher education experience
• SkillsUSA experience
• Experience with Perkins-funded activities
• Event and conference planning experience

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills
• Excellent organizational and project coordination skills
• Ability to manage multiple projects and deadlines simultaneously
• Strong attention to detail and accuracy
• Ability to maintain accurate records and documentation
• Ability to follow fiscal, procurement, travel, and contract procedures
• Proficiency with Microsoft Office, shared calendars, spreadsheets, and electronic document management systems
• Ability to communicate professionally with colleges, vendors, internal staff, and external partners
• Ability to exercise discretion and maintain confidentiality

Physical Demands / Working Conditions

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