TBR | The College System of Tennessee

Title: Director, Event Services 

Number of Positions: 1

Classification:  3m on-campus mobile

Type of Appointment: 

Position Summary: The overall purpose of this job is to plan, organize, direct, and evaluate the activities of Event Services. Event Services manages a centralized box office for ticketed campus events for both campus and non-college entities and provides accurate and timely billing information to the various parties involved. This position includes responsibility for budgeting, staffing, evaluating personnel, collaboration with rentals, facilities, and security services, and developing and implementing short- and long-term strategic goals for all components included in the unit.

Essential Functions:

35% Supervise the activities of the Event Services department, which includes logistical coordination of the use of campus facilities by internal and external clients and the technical and functional support for events held in those facilities. Responsible for budgeting, hiring, scheduling and evaluating personnel, and developing and implementing short- and long-term strategic goals for all components included in the department. Supervise digital signage to market announcements and events. Supervise front of house and centralized box office management, including web advertisement, ticket sales and distribution, and merchandise. Responsible for ensuring functionality for events as scheduled at all campuses. Provide accurate and timely billing information to ensure that funds are accounted for and credited to the appropriate departments.

30% Provide system administration of the 25Live Scheduling Database (PSCC’s primary mechanism of reserving locations, resources, and services) and chief guidance of its usage on campus. Responsibilities include creating/modifying security credentials and all reservable items within the database and ensuring that the software correctly interprets and enforces existing PSCC usage policies. Create assignment policy within system, designating key PSCC employees as “gatekeepers” for reservable components. Compile, analyze, and report historical information to make data-informed decisions on future facility usage and staffing requirements, as well as assists other departments with similar activities. Train PSCC employees on use of software and provide functional and technical support.

25% Working in collaboration with Event Tech Supervisor, consult with internal and external clients in production management. Consultation in lighting, sound, media, and staffing requirements to stage events including New Student Orientation, faculty lecture series, student rehearsals, other lectures, musicals, plays, large meetings, and recitals. Planning could include attendance at meetings and rehearsals to determine needs.

5% Oversee equipment maintenance and schedule all major system and component maintenance and fabrication. Make regular expenditures with allotted budget.

5% Lead committees/special projects as assigned by the President’s and the Vice President of External Affairs’ offices.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Job Requirements: 

• Bachelor’s degree in business administration, performing arts administration, event/hospitality management, public relations, communications, or another related field is required.
• Five years’ full-time progressive work experience in operational/technical/logistics planning for events or performing arts with at least two years’ experience in a management or supervisory role is required.

Multidisciplinary work experience (e.g. sales, communication, public relations, analytics, finance, hospitality management, HR) is beneficial.

Part-time work experience is calculated at 50% credit of full-time work experience.

Skills/Abilities:

• Demonstrated leadership and management skills in a live event and/or theatrical setting;
• Strong leadership and employee development skills, including mentoring, coaching and problem solving.
• Must be adept at both in-person and remote workforce management due to the occurrence of events at multiple campuses;
• Advanced knowledge of theatrical lighting, audio reinforcement systems, audio/video recording.
• Knowledge of box office operations and performance management, including box office software and ticketing payment platforms;
• Advanced knowledge of database administration, with demonstrated experience in scheduling management software (e.g., 25Live);
• Excellent communication skills, including verbal and written skills and ability to interface with people from diverse educational settings;
• Must be able to troubleshoot challenges over phone or video conferencing solution (without necessarily being physically present due to the number of events occurring at various campus locations sometimes simultaneously). This requires a high capacity for abstract reasoning;
• Ability to work under stressful situations;
• Ability to work effectively with frequent interruptions;
• Must be highly adaptable to execute ever-evolving events successfully;
• Able to engage in the college’s mission and values.

Physical Demands: This position may operate in several different environments ranging from a typical office setting with standard fluorescent lighting and a climate-controlled environment to a performance space that has theatrical lighting, artificial sound, smoke machines.

Hazards: When physically present during event execution, there is occasional use of tall ladders and work on catwalks within performance spaces. The fly is also in use during performances, which involves rigging with counterweights, ropes and pipes that raise and lower as needed. While set construction is occurring, dust and other potential construction hazards are present. Paint is often used between performances so fumes are present intermittently. Although standard safety equipment is used during work, there is always a risk of injury. With frequent and continual use of the computer, there is a potential for repetitive stress injury unless proper ergonomics and breaks are utilized.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA 
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. 

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