TBR | The College System of Tennessee

We have an opening for a Director of Functional Solutions at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values:

We cultivate an inclusive environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.  Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future

SUMMARY

The Director of Functional Solutions is responsible for evaluating, integrating, and optimizing the College’s technological platforms, including the Student Information System (SIS) (Banner), ancillary third-party systems, and other administrative tools. This role ensures that all adopted platforms function effectively to support the College’s purpose, mission, and values.

As the leader of the Functional Solutions Team—the primary project intake point for the Technology Division—the Director oversees the assessment of customer needs, defines project scope, and guides the implementation of solutions. Reporting directly to the Assistant Vice President for Technology Operations, the Director plays a key role in aligning technology initiatives with institutional goals.

Key objectives include supervising the Functional Solutions unit, designing and implementing data reports to support decision-making, integrating platforms to enhance efficiency, and continuously evaluating system functionality to improve College-wide processes and services within the institution’s strategic framework.

Holistic Student Support

• Prioritize and assist in immediate functional/technical issues and needs for student-facing services related to select platforms, as appropriate.
• Increase efficiency of student-facing processes.
• Appropriately connect platforms to deliver an integrated experience for students

Teaching Excellence and Program Innovation

• Prioritize and assist in immediate functional/technical issues and needs for faculty-facing services related to select platforms, as appropriate.
• Increase efficiency of faculty-facing processes.
• Consult with leaders across campus to understand ongoing and upcoming projects.  Determine the appropriate scope of the Technology Division’s involvement in executing these projects.

Organizational Culture

• Maintain connectivity and enhance functionality among Banner and select third-party platforms by serving as user administrator or functional support, as needed.
• Improve data standards and democratization for unit-level decision-making support.

Fiscal Stewardship

• Review and revise platform inventory as needed to decrease duplicative functionality, maintenance, and cost.
• Guide users to existing solutions when the College already owns a solution that would meet the users’ needs.
• Manage the unit budget in order to meet goals appropriately.
• Enhance the efficiency of separate platforms through integration.

and other duties as assigned.

Knowledge, Skills and Work Characteristics

• Ability to critically listen to requests for pertinent information in order to determine scope and function of appropriate process map and the use of current platforms to achieve solution(s).
• Ability to function in a manner that reflects the values of the College.
• Ability to communicate effectively with multiple audiences in verbal and written form.
• Ability to form strategic partnerships with internal and external constituents to further the purpose, values and mission of the College.
• Ability to think strategically, to work collaboratively and to make decisions, both collaboratively and independently.
• Ability to use data to inform decision-making and planning.
• Ability to adapt to changing circumstances.
• Desire and ability to focus on continuous improvement and to support the entire College and individual units through a cycle of plan, do, check and adjust (PDCA).

QUALIFICATIONS

• Associate degree in a related computer or programming field, or equivalent experience
• Minimum of 3 years’ experience managing multiple simultaneous projects
• Preferred experience with the Banner Student Information System and its underlying database tables

Salary Range: $76,243 - $95,304 

All applicants must submit a resume and cover letter. 

*Pay will be determined based on experience and education in accordance with the salary guidelines of the Tennessee Board of Regents. To ensure consideration, all relevant work experience must be included in the application.*