TBR | The College System of Tennessee

Title: Director of Operations - OSS

Employee Classification: Other Professionals

Institution: System Office

Department: Student Access and Success

Campus Location: Tennessee Board of Regents System Office

Job Summary

The Director of Operations provides operational leadership for the Office of Student Access and Success (OSAS) and serves as a key operational partner to the Vice Chancellor in advancing office and systemwide priorities. The Director helps translate OSAS priorities and TBR initiatives into coordinated action by developing and maintaining the internal systems, workflows, timelines, communications, and accountability structures needed for effective implementation. The Director ensures that OSAS resources, budgets, processes, and team structures are aligned to support high-quality, timely, and consistent service to TBR colleges. The Director reports to and supports the Vice Chancellor, supervises designated OSAS staff, and works directly with system office leaders and personnel, as well as TBR colleges, senior-level administrators, staff, and faculty.
As a member of the OSAS leadership team, the Director of Operations will work to pursue and fulfill the following values:
• Value 1: Run towards challenges and opportunities. Pursue a shared responsibility to seek out areas for growth and proactively act on potential problems through capacity-building and innovation.
• Value 2: Pursue excellence in the mundane and the sublime. Aim to deliver the highest standard of quality and integrity in all aspects of our work, relationships, representation of TBR, and personal and professional growth.
• Value 3: Exude candor and transparency in all your communications. Seek clarity and openness by approaching interactions with grace, generosity, and empathy, fostering trust, and minimizing misunderstanding.
• Value 4: Practice discipline to find a work/life balance and a personal identity. Respect boundaries between personal and professional responsibilities, and consciously pace and recharge yourself to play the long game.
• Value 5: Engender dependability and fulfill your obligations. Honor your commitments and tasks reliably and consistently, demonstrate accountability, and lift others where you can.

This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary.

Job Duties

• 30% - Provides operational leadership, management, and coordination for OSAS activities related to systemwide initiatives. Develops and maintains office-wide systems to track priorities, deliverables, deadlines, meeting action items, technology implementations, grant-funded projects, and the OSAS webpage. Ensures OSAS initiatives move from concept to coordinated execution through clear timelines, effective follow-up, consistent documentation, and appropriate accountability. - (Essential)
• 20% - Supports the development, maintenance, and monitoring of OSAS and related grant budgets. Provides oversight and management of budget operations, procurement processes, contract coordination, and business procedures in accordance with system office guidelines, including development of budget reports for grant-funded activities and oversight of the annual and periodic budget reporting processes for TBR. - (Essential)
• 20% - Supervises the work of the OSAS Coordinator, graduate assistants, interns, and other designated staff related to OSAS operations. Provides direction, workflow management, accountability, and support to ensure office functions are completed accurately, efficiently, and in alignment with OSAS priorities. - (Essential)
• 20% - Coordinates the internal operational infrastructure needed to support effective college-facing service, including meeting structures, shared resources, communication processes, documentation, calendar management, event logistics, professional development coordination, and the development of consistent materials that clearly articulate OSAS priorities, services, and support for TBR colleges. Helps ensure OSAS communications and resources are clear, aligned, accessible, and reflective of the office’s role in supporting student access and success across the system. Identifies opportunities to improve consistency, responsiveness, and efficiency in OSAS support to TBR colleges. - (Essential)
• 5% - Represents OSAS on cross-functional system office teams as assigned and supports implementation of TBR initiatives requiring coordination across departments, divisions, colleges, and external partners. - (Marginal)
• 5% - A personal commitment, with assistance from TBR leaders, to devote time to growing and developing as a leader and a colleague. Other duties as assigned. - (Marginal)

Minimum Qualifications

• Bachelor’s degree in education, business administration, public administration, higher education administration, or related field.
• Five years of progressively responsible experience in higher education administration, operations management, project management, budget management, process improvement, strategic planning, or related work.
• Demonstrated experience managing multiple projects, priorities, or initiatives simultaneously.
• Experience supervising staff, student workers, interns, or project teams.

Preferred Qualifications

• Master’s degree in education, business administration, public administration, higher education administration, or related field.
• Experience working at the community or technical college level

Knowledge, Skills, and Abilities

• Exceptional attention to detail, follow-through, and organizational discipline.
• Ability to translate broad concepts and strategic priorities into actionable workplans, timelines, processes, and deliverables.
• Ability to develop and maintain systems that support coordination, documentation, accountability, and continuous improvement.
• Ability to manage multiple complex initiatives simultaneously while maintaining accuracy, responsiveness, and sound judgment.
• Ability to anticipate operational needs, identify barriers, and recommend practical solutions.
• Proficient in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
• Excellent writing, communication, and interpersonal skills.
• Demonstrate sound, independent judgment in decision-making.
• Ability to manage urgent tasks and exercise discretion and confidentiality.
• Ability to meet required deadlines and support a culture of dependability and accountability.
• Ability to think critically and solve problems successfully.

Physical Demands / Working Conditions

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