TBR | The College System of Tennessee

Title: Dual Enrollment Coordinator

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Recruitment & K-12 Partnerships

Campus Location: STCC - Multiple Campus Locations

Job Summary

Under general supervision of the Assistant Director of Recruitment and K-12 Partnerships, the Dual Enrollment Program Specialist oversees the enrollment of high school students to the college’s dual enrollment program. Participates in the generation of funding and resources and in the internal and external promotion and representation of program activities. Provides and/or coordinates advisory and support services to student participants as appropriate to program activities.

Job Duties

• Develop, implement, and assess a strategic recruitment plan focused on the enrollment of dual enrollment students
• Support the continuous growth in recruitment and enrollment of dual enrollment students
• Develop and maintain dual enrollment partnerships throughout Shelby and Fayette counties, as well as other school systems
• Stay abreast of policies and procedures of the TSAC dual enrollment grant
• Maintain the dual enrollment student handbook, as well as the college web page
• Counsel prospective dual enrollment students on the admissions requirements and procedures
• Serve as the liaison to the academic affairs and finance departments in regards to the dual enrollment academic and billing processes
• Advise, investigate, and resolve questions and issues from prospective and admitted dual enrollment students, parents, and the other campus departments about dual enrollment policies and procedures
• Update dual enrollment student records as necessary during the certification and registration process
• Assist the enrollment services team during peak periods by processing dual enrollment applications and other forms as needed.
• Perform other professional duties as assigned
• Serve as primary liaison with internal and external constituencies on all matters relating to dual enrollment activities; represents the College with respect to the program activities on a local, regional, and/or national basis
• Oversee and/or coordinate the collection, compilation, and analysis of the dual enrollment program activity data; develop, write, edit, and present comprehensive statistical and narrative program reports and evaluations.
• Perform miscellaneous job-related duties as assigned.

Minimum Qualifications

• A minimum of a Bachelor’s degree in higher education, counseling, human services, business, public administration, or related field from an accredited college/university or an equivalent combination of education and experience.
  
• One to three years’ customer service work experience with a demonstrated concern for and delivery of exceptional customer support.
  

Preferred Qualifications

• Preferred experience in admissions, records, financial aid, or other related student affairs area within a higher education setting.
  
• Prior experience with Ellucian Banner student information system is preferred.
  

Knowledge, Skills, and Abilities

• Proficiency with standard office technologies, including Microsoft 365, MS Word, Excel, electronic calendar, instant messaging, information sourcing, etc.
  
• Proficient oral and written communication skills; as well as interpersonal and organizational skills
  
• Exceptional time management skills
  
• Ability to work independently under general supervision, and collaboratively as part of a team in a fast-pace environment
  
• Ability to work on special projects with minimal supervision and guidance
  
• Independent, sound decision-making and problem-solving skills