TBR | The College System of Tennessee

Title: Dual Enrollment Counselor/Recruiter

Employee Classification: Other Professionals

Institution: TCAT-Knoxville

Department: Student Services

Campus Location: TCAT Knoxville

Job Summary

Do you enjoy helping young people discover their potential and take their first steps toward a rewarding career? The Tennessee College of Applied Technology Knoxville is seeking a full-time Dual Enrollment Counselor / Recruiter to join our Student Services team at the Main Campus.

The primary focus of this role is guiding dual enrollment students through the admissions process and on to matriculation after they graduate from high school. Your largest responsibility is application processing—assisting students with the college admissions and Tennessee Dual Enrollment Grant applications, and ensuring all admissions requirements are received, verified, and processed correctly in the Banner student information system. You will also help students explore careers and choose programs leading to high-skill, high-wage, high-demand occupations, and assist with recruitment activities such as signing day and high school tours. Reporting to the Coordinator of Student Services, you will help expand access, grow enrollment, and increase college completion across East Tennessee.

This full-time staff position includes regular travel within the College service area and a flexible schedule with occasional evening and weekend hours for recruitment events. It offers a competitive salary and a comprehensive State of Tennessee benefits package.

Job Duties

Admissions & Application Processing (Primary Responsibility)

• Serve as the primary processor for dual enrollment admissions, managing a high volume of applications from initial receipt through enrollment and ensuring accuracy, completeness, and timely handling.
• Assist students and families in completing the college admission application and the Tennessee Dual Enrollment Grant (DEG) application, providing step-by-step guidance throughout the process.
• Ensure that all other admissions requirements — including transcripts, residency documentation, placement information, and required forms — are received, verified, and processed correctly in the Banner student information system.
• Review applications and supporting documentation to verify student eligibility and program requirements, and follow up with students, parents, and high schools to obtain and resolve missing or incomplete items.
• Process, track, and reconcile Tennessee Dual Enrollment Grant (DEG) applications and awards, ensuring students receive the funding for which they are eligible.
• Review student progress, attendance, and grades.
• Work with the business office and financial aid staff on grant funding, billing, and the application of awards to student accounts.
• Enter, update, and maintain accurate applicant, enrollment, and grant records in Banner, and run reports to monitor application status and meet processing deadlines. - (Essential)

Matriculation & Student Success

• Guide dual enrollment students through the transition from high school to TCAT Knoxville, supporting their matriculation into a full-time program of study after they graduate.
• Track dual enrollment students through high school completion and proactively encourage and assist them in applying, enrolling, and beginning their program at the College.
• Provide career exploration and counseling to help students identify career goals and select appropriate programs of study and/or industry certifications for achieving those goals.
• Work closely with K-12 schools to assist students in choosing a career that will lead to high-skill, high-wage, and high-demand occupations.
• Communicate accurate information regarding college programs, resources, admissions steps, and career options.
• Develop and maintain tracking tools that monitor dual enrollment students’ academic performance, matriculation, and college completion.
• Identify at-risk students and recommend appropriate resources to support persistence, matriculation, and completion. - (Essential)

Recruitment & Events

• Assist with recruitment activities and events that build awareness of dual enrollment and TCAT Knoxville among prospective students, families, and school partners.
• Assist with signing day, high school tours, campus visits, and similar events that connect prospective and dual enrollment students to the College.
• Support communications with prospective students, parents, high school counselors, and college constituents via email, telephone, scheduled appointments, and other media.
• Assist with the student registration and orientation process in alignment with the goals and objectives of the College. - (Essential)

Partnerships & Community Engagement

• Initiate and develop relationships with school administrators, counselors, teachers, and other members of the educational community, and maintain working relationships with the College’s instructional divisions and high school faculty.
• Identify, initiate, and sustain partnerships between K-12 schools, TCAT Knoxville, and employers that expand Early Postsecondary Opportunities (EPSOs) and work-based learning opportunities for students. - (Essential)

Professional Development

• Acquire, maintain, and apply knowledge of current methodologies; attend scheduled college and department professional development and in-service activities; support related professional organizations.
• The position requires travel between campuses and occasional additional travel for events and training, as well as flexibility to work extended hours to support College events and initiatives. Other duties may be assigned as needed that specifically relates to career and technical education. - (Essential)

Minimum Qualifications

• Bachelor's degree from an accredited institution.
• Three years of related work experience, preferably in customer service, recruitment, advising, counseling, admissions, or a postsecondary or K-12 education setting.
• Demonstrated customer-service experience, with a proven ability to serve students, families, and the public in a professional, courteous, and responsive manner.

Preferred Qualifications

• Experience in dual enrollment, recruitment, or student services within a postsecondary or career and technical education setting.
• Knowledge of Tennessee dual enrollment and Early Postsecondary Opportunities (EPSOs).
• Knowledge of Tennessee Board of Regents (TBR) policies and procedures.

Knowledge, Skills, and Abilities

• Knowledge of college policies, procedures, and practices, and an understanding of education programs and tools related to technical and community colleges.
• Knowledge of FERPA, Title VI, Title VII, Title IX, ADA, and other applicable laws pertaining to employment and education, with the ability to handle confidential information judiciously.
• Strong interpersonal and customer-service skills, with a welcoming, student-centered approach to working with diverse populations of students, families, and community partners.
• Ability to communicate effectively in written and spoken English, with excellent public speaking and presentation skills.
• Ability to work both as part of a team and independently in daily work.
• Willingness to work a flexible schedule, including evenings.
• Valid driver's license and ability to travel within the College service area and to other areas as needed.
• Ability to plan, organize, and prioritize projects, work well under pressure to meet deadlines, and remain detailed and results-oriented.
• Ability to analyze data and inquiries, think critically, and make sound decisions.
• Ability to manage interpersonal and conflict situations with tact, diplomacy, and discretion, and to demonstrate ethical conduct and professionalism.
• Ability to build and sustain effective working relationships with school administrators, counselors, teachers, employers, faculty, staff, and college constituents.
• Advanced computer skills, including Microsoft Office applications and student information systems, particularly the Ellucian Banner student information system used to process admissions and enrollment records.

Physical Demands / Working Conditions

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Environment: Work is performed primarily in a standard office and campus setting with frequent interruptions and extended periods viewing a computer monitor, along with regular travel to high schools, community sites, and recruitment events within the College service area. The employee may be required to work or meet in the evenings and/or on weekends.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to lift, carry, push, and/or pull up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; to operate a motor vehicle to travel within the College service area and other areas as needed; and to verbally communicate to exchange information.

In accordance with Tennessee Board of Regents salary guidelines and commensurate with education and experience, within the range of $42,353 – $55,065.

To be considered for a position at TCAT Knoxville, you must create and submit an online application at https://careers.tbr.edu that includes uploads of your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan and attach the required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.

REQUIRED DOCUMENTS:

Cover letter

Resume

Educational transcripts

Applications are open until the position is filled.

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

The Tennessee College of Applied Technology Knoxville does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, sexual orientation and gender, gender identity/expression, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Misty Anderson, Vice President of Human Resources and Compliance, misty.anderson@tcatknoxville.edu, 1100 Liberty Street, Knoxville, TN 37919, 865-766-4346. See the full non-discrimination policy at https://tcatknoxville.edu/about/non-discrimination-statement.