TBR | The College System of Tennessee

Title: Enrollment Services Specialist II

Number of Positions: 1

Department: Start Strong Center

Classification:  2M: Hybrid (4-5 days a week on campus with ability to work remotely when needed)

Pay Rate: $$37,720 - $46,170/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Position Summary: The purpose of this position is to support students, parents, families, and other campus community members in admissions including dual enrollment, registration, financial aid, and advising for non degree seeking students. Key admissions responsibilities include, but are not limited to handling applications, advising on holds, scheduling testing and advising appointments, navigating MyPellissippi, and processing EVEA documents.  Financial Aid duties encompass but are not limited to assisting with FAFSA and state aid applications, reviewing requirements (verification), uploading documents, and advising of financial aid statuses.  For current students, this role advises on contacting professors/administrators, policies, it provides information on school and community events.  This position aims to deliver exceptional, seamless assistance that supports student success and institutional goals of recruitment, retention and graduation.

Essential Functions:

55% Serves as the initial customer service contact for Student Services.

• Assist students/parents with all onboarding/enrollment questions. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi state, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures for all areas of Enrollment Services.
• Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (view/change their personal information, apply for financial aid: FAFSA, state aid and scholarship applications, complete needed requirements).
• Provide information to students, parents, staff, and general public regarding all enrollment and financial aid questions and/or requirements, including but not limited to myPellissippi navigation, transcripts, payments, advising, testing, orientation, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.
• Collect, scan, download and update financial aid documents via various forms of electronic or non-electronic submission.  
• Work with each student holistically to create social belonging, build rapport and establish the Start Strong mentality to increase student success and retention.
• Educate student body by assisting at recruitment events throughout the year.
• Participate in scheduled phone and chat shifts and monitor phone queue. Respond to Start Strong emails, including those regarding specific financial aid, admissions, records and cashiering questions.

5% Function as a critical link or liaison between customers and PSCC by making referrals to student affairs, academic divisions, counselors, instructional staff and other PSCC staff members when needed.

15% Responsible to serve as lead for maintaining and updating informational resources and ensuring accuracy across various platforms, including but, not limited to, managing frequently changing financial aid information and supporting recruitment and outreach efforts. Based on the needs of the department, act as lead for assisting with presentations and tours and leading/supporting training programs for staff and student workers. Provide general oversight of the 8-10 student employees in the Start Strong Center by creating and delivering training, developing skills for the position and managing daily task assignement. Handle related communications and inquiries for student employees. Process all student host consortium agreements each semester and respond to any questions related to consortium agreements. Serve as one of the lead Start Strong point of contacts for new strategic initiatives as they are implemented and directly relate to the work of our department.

10% Participate in on-going training/professional development in the following areas; admissions, registration, financial aid, cashiering and advising.

10% Utilize applicable software programs/websites such as but not limited to: myPellissippi, Banner (INB and SSB), Argos, BDMS, Recruit, FAST, ETC, Studentaid.gov, TSAC portal, TNReconnect.gov, Qless, EAB Navigate, Degree Works, Webex, Gravyty Chatbot, etc…and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including, but not limited to: interpreting registration holds, providing prerequisite overrides, uploading secure documents, and clarifying financial aid and admissions requirements. 

5% Other duties as assigned to support the Start Strong Center and the College’s strategic priorities and mission.

Job Requirements: 

• Associate Degree from an accredited institution and 3 years related experience to include financial aid experience
• Bachelor Degree from an accredited institution and 2 years related experience to include financial aid experience

Part-time work experience is calculated at 50% credit of full-time work experience.

The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College.   

Skills/Abilities: Demonstrated ability to multi-task and maintain accuracy; see and appropriately act on the wholistic picture of a student’s situation; exercise strong emotional intelligence; anticipate needs that are not specifically asked for or sought by a student; able to engage in the college’s mission, vision, and values. 

Hazards: Employees could develop wrist or hand issues from typing and using a computer. Employees could develop some lower back, neck and shoulder pain from constantly standing and sitting. Additionally, employees are standing on concrete a large part of their day so may develop foot, knee or back pain and swelling. Employees are working with large amounts of different people every day so may be at a higher risk of getting the common cold, flu or viruses.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA 
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. 

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