TBR | The College System of Tennessee

We have an opening for an Enrollment Specialist 4 at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values: 

We cultivate a welcome and supportive environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.  Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

POSITION SUMMARY

Under the direction of the Director, Enrollment Services and Customer Response Centers, provide onboarding admissions functions and strategies for the College.  Establish and maintain partnerships with students currently in high school, community partners, and employers.  Stay up-to-date on college admission requirements and/or best practices.  Promote Chattanooga State’s brand and image while receiving and working with prospective students and parents. Communicate with prospective students, families, and community partners through welcoming interactions in the Enrollment Center. Maintain extensive knowledge of college admission requirements, policies, and procedures in order to interpret those regarding admissions and financial aid eligibility.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Holistic Student Support

PROSPECTIVE STUDENTS - Serve as the welcoming representative for the students, their family, and community partners.  Assist with the onboarding enrollment, support, and engagement practices for future and current students.

• Provide Admissions, Records and Financial Aid Counseling: Identify, research and resolve student issues (In-Person, LIVE CHAT, Signal Vine Text Portal, ESC and Admission’s Emails, OS Ticketing System, WebEx and Microsoft Teams)
• Receive Financial Aid documentation such as: FAFSA supporting documentation, verifications, suspensions, probation, appeals, required documents, awards, refunds
• Receive and Process Admissions and Records documentation for Walk-ins such as: HS and College transcripts, change of personal information, FERPA forms, ID/Birth Certificates, Application for in-state, Maintenance fee reductions (Senior Audits, Disability, Residency), Drop/Add forms (department verification and approvals), Test scores
• Provide support to campus partners in the Customer Response Center (WebEx)
• Provide overall campus information
• Knowledge of financial aid program guidelines and regulations

CAMPUS LIAISON – Serve as a liaison for students wishing to attend the collage.

• Assist with onboarding processes (Admissions, Records, Financial Aid)
• Serve as liaison for Testing, Bookstore, Recruiting, Orientation
• Assist visitors with questions and answers to college information.

Teaching Excellence and Program Innovation

EVALUATION– Continuously monitor metrics for student/enrollment specialist ratio for those visiting the campus, along with metrics specified through the strategic planning process.  Suggest improvements to metrics.  Routinely solicit feedback from partners as to their opinions about interactions with their students. 

1. Record Daily statistics for all areas in Enrollment Services
2. Provide student information and desires through SLATE
3. Monitor/assist students through:  LIVE CHATS, Signal Vine Texting portal, Walk-ins, Enrollment Services/Admissions email portals

Organizational Culture

STAKEHOLDER RELATIONSHIPS – Assist with the continuous campus-wide collaboration essential to the success of the department and College.  Brings attention to processes that are difficult for stakeholders to navigate.

1. Trouble spots for prospective students, parents, campus employees
2. A quarterly process improvement report is submitted to the Director summarizing the feedback of the department about processes that can be made easier to navigate.

KNOWLEDGE / SKILLS / LICENSURE / CERTIFICATION

High School Diploma or GED Work Experience: Two years full-time clerical experience involving data processing, bookkeeping, and records management. Preferred: Bilingual, Spanish and English

Knowledge of modern office equipment and standard business practices; computer software including word processing, spreadsheets, database management and the internet; mathematics including percentage, rate, ratio, and statistical calculations.

Skills in effective oral and written communication including public speaking; interpersonal skills consistent with establishing and maintaining effective working relationships.

Ability to operate computers for word processing, spreadsheet, and database management; to maintain confidentiality; to evaluate situations and make sound decisions; to meet needs of a diverse socioeconomic population with tact and diplomacy.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Work is typically performed in an office environment. While performing the duties of this position, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone, use hands repetitively to operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems.

Salary Range: $35,284 - $41,459

* Application review will begin 7 days after posting *