TBR | The College System of Tennessee

Performs clerical duties that follow well-established procedures set by federal, state, and institutional policies. Carries out a variety of duties in support of the Dyersburg State Community College Financial Aid Office in Covington, TN; while also, assisting the staff in increasing awareness of the participation in student financial aid programs.

Duties and Responsibilities:

• Assist students with financial aid applications and related information via phone or in person; refer or answer questions related to the financial aid application process; assist students with completion of financial aid application and direction in further handling of the process.
• Determine eligibility status, review financial aid data, input data into student information computer system; assist students via phone, email, or in person to determine financial aid needs and make recommendations based on those needs.
• Advise students of issues that may need to be resolved in order to continue or reinstate eligibility in particular for those students with academic progress issues.
• Assist in the registration process as it relates to financial aid eligibility and other special programs; assist with financial aid workshops.
• Prepare forms, reports, records, and correspondence; receive and respond to related mail, phone calls and other inquiries timely and positively; maintain contacts and reconciles discrepancies with external parties.
• Maintain physical and/or electronic documentation according to policy.
• Maintain and order supplies for the Financial Aid Office.
• Assists other office personnel with special assignments or substitutes for absent personnel when appropriate.
• Other duties as assigned by the Financial Aid Director and Financial Aid Coordinator.

Working Conditions:

Sedentary: Deskwork; occasional travel may be required for college or program activities.  Some activities may occur outside of normal working hours.  Insignificant physical effort other than normal movement.  Minimal Hazard/Exposure: Standard office settings. At least minimal environmental controls to assure health and comfort.

Required Qualifications:

• Must be able to communicate effectively in both written and verbal form.
• Knowledge of modern office practices, procedures, and equipment, including on-line computer systems.
• Strong computer skills and excellent organizational and interpersonal skills are required.
• Must have the ability to comprehend, interpret, and apply federal and state rules and regulations and TBR and DSCC policies and procedures. 
• Must be able to work independently and handle a variety of complicated assignments simultaneously. 
• Must have the ability to maintain a high degree of confidentiality and positivity. 
• Must be a team player.
• Ability to establish and maintain effective working relationships with staff and the public.
• Effective customer service skills. 

Minimum Requirements of Education and Experience:

• Must have at least two years general office experience with data entry, bookkeeping, student services and computer/technical experience. 

Preferred Qualifications:

• Associate degree.
• Experience in a higher education Financial Aid or Business Office setting.

Minimum starting salary is $28,400 annually ($14.57 per hour). With additional experience pay increases to a maximum of $34,100. 

Dyersburg State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

To be considered for this position applicant must submit an application, a resume, cover letter, and transcripts if applicable.   Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Incomplete applications will not be considered.

A completed satisfactory background check will be required before hire.  

Dyersburg State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.