The Tennessee Board of Regents (TBR) is Tennessee's largest higher education system, governing 40 post-secondary educational institutions with over 200 teaching locations. The TBR system includes 13 community colleges and 27 colleges of applied technology, providing programs to students across the state, country and world.
POSITION SUMMARY The Financial Aid Counselor, Extended Campuses, provides excellent customer service and guidance to diverse groups of both traditional and non-traditional students and their families throughout the financial aid process; and supports students at our extended campuses with financial aid questions both virtually and in person. Regular travel among campuses will be required.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Provide guidance throughout the financial aid process to prospective, new, and current students and their families. Evaluate students’ Satisfactory Academic Progress (SAP). Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals. Maintain knowledge of polices of other departments (registrar. Bursar, human resources, admissions, etc.) and understand the impact of their processing on a student’s financial aid eligibility. Utilize conflict resolution skill sets to ensure student financial aid issues are resolved in a friendly and professional manner while assisting students with understanding their financial aid situation and potential solutions. Maintain student confidentiality in accordance with FERPA regulations and Financial Aid policies at all campuses. Ensure that separation of duties is maintained at all campuses. Data entry and scanning of financial aid documents at an extended campus.
REQUIRED QUALIFICATIONS Bachelor’s degree
Two years of relevant experience
PREFERRED QUALIFICATIONS Experience in financial aid
Experience with Banner, SLATE, and Degree Works
NASFAA credentials
KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate with a diverse group of students and parents regarding financial aid. Must be detail oriented and organized while maintaining high degree of accuracy. Knowledge of financial aid regulations. Ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations. Ability to understand personal income tax laws as they relate to federal financial aid. Ability to work independently as well as in a team environment.
Open Until Filled: Yes
Rate of Pay: $37,187.00 - $44,636.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
Nashville State offers flexible work arrangements for positions that qualify.
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