The Tennessee Board of Regents (TBR) is Tennessee's largest higher education system, governing 40 post-secondary educational institutions with over 200 teaching locations. The TBR system includes 13 community colleges and 27 colleges of applied technology, providing programs to students across the state, country and world.
Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.
Job Duties
25% - Communication/Documentation: Manage email inquiries to FAO. Assist/monitor Workflow; scanning and indexing. - (Essential)
25% - Monitor incomplete files. Prepare applicants’ files for verification and awarding by the FA Officers. - (Essential)
20% - Serve students at front counter when Assistants are unavailable and provide telephone support. - (Essential)
15% - Prepare Satisfactory Academic Progress (SAP) appeals for the Director/Student Aid & Awards Committee review. - (Essential)
5% - Order offices supplies. Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.) - (Marginal)
5% - Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility. - (Marginal)
5% - Other duties as assigned. - (Marginal)
Minimum Qualifications
High school diploma, or equivalent, and one year of financial aid (or related) experience is required.
Preferred Qualifications
Associate’s degree preferred.
Knowledge, Skills, and Abilities
Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills.
Proficiency with Microsoft Office applications. Banner database experience or knowledge is a plus.
Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed.
Reasoning ability required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks.
Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.
Pay Rate: $34,844 - $41,813 Annual salary depending on eligible experience which is defined by the current compensation plan.
FLSA Status: Non-Exempt
Openings: 1
Open Until Filled: Yes. For best consideration, apply by September 27th, 2024.
Special Instructions to Applicants:
To be considered for this position, we require an attached resume, cover letter, and unofficial transcripts/certifications (if applicable).
A completed satisfactory background check will be required before hire.
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