The Tennessee Board of Regents (TBR) is Tennessee's largest higher education system, governing 40 post-secondary educational institutions with over 200 teaching locations. The TBR system includes 13 community colleges and 27 colleges of applied technology, providing programs to students across the state, country and world.
Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.
Job Duties
Communication/Documentation: Serve as primary point person for EdAmerica escalations and as back up for the generic office email account
Oversee and Administer the Federal Work-Study program, process V4/V5 reporting to Dept. of Education, and resolve UEH issues
Serve students at front counter when Assistants are unavailable and provide telephone support.
Prepare Satisfactory Academic Progress (SAP) appeals and state aid appeals for the Director/Student Aid & Awards Committee review.
Order office supplies, Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.)
Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility.
Other duties as assigned.
Minimum Qualifications
• Associate degree
Preferred Qualifications
• One year of financial aid (or related) experience
Knowledge, Skills, and Abilities
• Proficiency with Microsoft Office applications. Banner database experience or knowledge is a plus. • Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed. • Reasoning ability required in decision making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks. • Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.
Physical Demands / Working Conditions
Prolonged periods of sitting at a desk and working on a computer
Prolonged periods of standing at times
Prolonged screen time
Must be able to lift up to 25 pounds at times
Repetitive Movement
Pay Rate: $35,771 - $42,925 (Annual salary depending on eligible experience, which is defined by the current compensation plan.)
Position Close Date: 07/10/2025
Special Instructions to Applicants:
To be considered for this position, you must submit an application. Prior applications will not be used to fill this vacancy.
A completed satisfactory background check will be required before hire.
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