The Tennessee Board of Regents (TBR) is Tennessee's largest higher education system, governing 40 post-secondary educational institutions with over 200 teaching locations. The TBR system includes 13 community colleges and 27 colleges of applied technology, providing programs to students across the state, country and world.
POSITION SUMMARY Serves as the main front desk attendant in the Financial Aid Office and assists with walk-ins and data entry.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Greets and directs students and provides general information and assistance. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Serves as official back up to the financial aid general email box and monitors the financial aid texting system. Organizes archiving system to manage and retrieve office documents upon request. Processes department mail timely. Assists with creating student files. Maintains office signage, ensuring all notices are current and valid. Determines disposition of incoming documents and forwards them to appropriate department. Processes purchase orders for the office and assists with travel arrangements
REQUIRED QUALIFICATIONS High school diploma or educational equivalent
Previous work experience in office setting
Knowledge of Microsoft applications
PREFERRED QUALIFICATIONS Associate’s degree
Prior experience with Banner and/or financial aid management software
Experience with organizational purchasing and travel
Experience working in higher education
KNOWLEDGE, SKILLS AND ABILITIES Intermediate to advanced computer skills. Ability to maintain effective working relationships with faculty, staff and the general public. Effective time management and organizational skills. Strong customer service skills.
Open Until Filled: Yes
Rate of Pay: $34,359.00 - $41,223.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
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