TBR | The College System of Tennessee

Title: Financial Support Associate

Employee Classification: 

Institution: TCAT-Knoxville

Department: Student Services

Campus Location: TCAT Knoxville

Job Summary

The Tennessee College of Applied Technology Knoxville has an opening for a full-time Financial Support Associate in the Business Office at our Knoxville Main Campus. This role is ideal for those passionate about customer service and eager to make a positive impact in our community. Working Monday through Friday at 37.5 hours per week, the Financial Support Associate will support both students and staff. If you're looking to join a dedicated team that values collaboration and strives for excellence, we invite you to apply and help us empower students through education and support.

Job Duties

The Financial Support Associate position is responsible for work performed in a variety of areas, including the bookstore and business office tasks in support of students and the college. Duties will include, but are not limited to:

• Bookstore: · As a Financial Support Associate at the Tennessee College of Applied Technology, the duties in the college bookstore include managing inventory effectively and collaborating with book representatives to ensure the timely availability of educational materials. This role requires maintaining accurate stock levels, conducting regular inventory audits, and facilitating orders to meet the needs of students and faculty. Additionally, exceptional customer service is paramount; the associate will assist students and staff with inquiries, provide guidance on book selections, and ensure a positive shopping experience.
• Business Office: · This position is responsible for a variety of essential duties. These include preparing and submitting financial reports as required, monitoring departmental budgets, and accepting payments from students. The office posts student charges in Banner and manages the collection and receipting for live work orders, drug tests, HESI testing, overpayments, and checks from outside agencies. Additionally, all payments received are posted in Banner, and the office prepares bank deposits and daily cash sessions. They also handle FUPLOADS for deposits and Touchnet sessions, process and complete purchase orders, and manage manual check requests. Maintaining P-card activity logs and processing reconciliation documentation is another critical function. The office also arranges travel for both employees and students, which may require some travel to other campus locations. Furthermore, the staff performs general office duties such as data entry, copying, scanning, and filing while providing customer service through in-person interactions, phone calls, and email.
• Professional Development: · Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self-study to maintain expertise in changing educational regulations and systems.
• Service to the College and Community: · Assist in the recruitment and selection of college personnel as assigned; participate in accreditation activities, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school’s general public.
• Perform other duties as assigned by supervisor and/or administration, on and off campus.
• Occasional travel may be required to attend information sessions, recruitment events, all campus locations, or training off-site. - (Essential)

Minimum Qualifications

• High School diploma or equivalent with a technical diploma or two-year degree
• Minimum of 3 years of related work experience in customer service
• Intermediate computer skills with knowledge of Microsoft Office

Preferred Qualifications

• Experience in higher education and student information systems
• Banner and/or Jaggaer experience

Knowledge, Skills, and Abilities

• Ability to communicate professionally and effectively, both verbally and in writing
• Proficient with MS Office as well as field-related hardware and software packages and systems
• Excellent attention to detail, strong problem-solving skills, and the ability to deal with confidential and sensitive information
• Ability to listen to customers (e.g., students, staff, etc.), understand, and respond positively to their requests
• Ability to exercise good judgment in evaluating situations and making decisions
• Ability to remain composed in a fast-paced environment
• Ability to foster relationships within and outside the department
• Possess a sincere interest in helping others achieve life goals
• Detail-oriented and able to work in a fast-paced, changing environment
• Strong interpersonal skills with both faculty and student populations
• Ability to manage multiple tasks and successfully meet deadlines

Physical Demands / Working Conditions

This positions often involves a combination of the following potential physical demands:

• Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc.
• Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.
• Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs.
• Ability to navigate campus environments - Walking up/downstairs, traversing uneven surfaces, etc.

SALARY: Commensurate with education and experience according to Tennessee Board of Regent guidelines within the range of $28,449 - $39,117.

APPLICATION SUBMISSION & REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete begin and end dates under your employment history. Scan and attach the required documents to the online application in Word or PDF format. The review of applicants will begin immediately and continue until the position is filled.

REQUIRED DOCUMENTS:
Resume and Educational transcripts/diploma 

Applications are accepted until 04/03/2025.

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for the selected applicant.