TBR | The College System of Tennessee

Title: First Steps Advisor/ Success Coach

Institution: Northeast State Community College

Department: Advising Resource Center

Salary: $42,591 - $45,029, dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

Reporting to the Director of Advising, the First Steps Advisor/Success Coach is responsible for monitoring, advising, registering, and coaching a caseload of students through their first year of enrollment at the college. The First Steps Advisor/Success Coach will also help implement initiatives to improve student success, retention, & degree completion.

Job Duties

• Monitor, coach, and advise an assigned caseload of students through their first year of enrollment at the college, either in-person or by email, telephone, Zoom, or other digital or virtual communications.

• Monitor retention/persistence to graduation for identified caseload of students and conduct outreach initiatives to facilitate retention/persistence to graduation and degree completion.

• Facilitate referrals of students to institutional and community resources that promote student success.

• Provide registration assistance to students.

• Provide transfer advising to students interested in transferring to a 4-year institution.

• Assist students in the development of academic degree plans to promote retention, persistence to graduation, and degree completion.

• Assist in the development and dissemination of academic advisement information for students.

• Cross-train with other Student Success staff, as appropriate, to broaden knowledge/skill base.

• Provide advising services to general student population during registration events and visits to the Advising Resource Center.

• Provide advising services to Distance Education students including off-campus, online students.

• Conduct classroom presentations and workshops on topics relevant to student success as appropriate.

• Actively participate in professional development opportunities about advising and success coaching to stay up to date on best practices and research in respective fields and increase student success.

• Assist with the implementation of initiatives to improve student success, retention, and degree completion.

• Complete other assignments as directed by supervisor.

Minimum Qualifications

• Bachelor’s degree from an accredited institution
• Postsecondary experience working with students for academic advising, registration, and/or other student services related to enrollment or retention.

Preferred Qualifications

• Master’s degree from an accredited institution, in counseling, psychology, education or a relevant field
• Student-facing experience in academic advising, registration, and/or other student services related to enrollment and retention
• Student-facing experience at a community college
• Conversational ability or fluency in a second language.

Knowledge, Skills, and Abilities

• Understanding of the community college mission
• Knowledge of student success issues in higher education and best practices in academic advisement
• Knowledge of academic advising best practices and related technologies
• Knowledge of college policies and procedures, support programs, and services
• Ability to work independently and as a member of an advisement team
• Ability to communicate effectively in both written and oral communication
• Ability to be flexible in a changing and fast-paced environment
• Compassion for others
• Technology Skills: MS Office suite skills; digital records management systems; general operating systems and data information systems

Additional Notes

• Travel is minimal to Northeast State locations and professional development conferences.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.