TBR | The College System of Tennessee

Title: Healthcare Transition Coach

Employee Classification: Administrative/Professional

Institution: Northeast State Community College

Department: Adult Education

Campus Location: Northeast State at Kingsport

Salary: Up to $46,260 dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

Reporting to the Director, the Transition Coach is responsible for assisting with the development and implementation of the Career Pathways Action Plan, using input from business and industry healthcare partners. The Coach also works with students to ensure successful enrollment and monitoring students’ progression through their program, completing benchmarks, and transitioning to postsecondary/training or job opportunities.

Job Duties

• Assist the director to develop a Career Pathways Action Plan and subsequently support implementation of the plan

• Monitor teacher and staff record keeping, ensuring that effective and efficient procedures are maintained through the Jobs4TN database for adult education students.

• Discuss students’ academic and career goals with them, and provide them with career advisement both in person and using various media tools (e.g., telephone, video conference, social media, texting, etc.)

• Work with students and their instructors to develop a learning plan that identifies the student’s current skill levels, the skill levels they need to meet their academic and career goals, and the instruction and training required to fill the skills gaps

• Assist adult education instructors to incorporate workforce preparation activities into instruction, and to provide instruction contextualized with career readiness and specific career pathways where possible

• Work economic workforce development group including (but not limited too) office of apprenticeships and workforce solutions group to provide support and ensure compliance.

• Coordinate processes for student co-enrollment, referrals, and transitions between the adult education program and workforce partners and supportive service providers, including government and community-based organizations

• Coordinate opportunities for students to dual-enroll in postsecondary education or training programs, and ensure students take advantage of these opportunities

• Work with local healthcare employers to develop opportunities for adult education services to be provided at the workplace

• Promote healthcare education programs in the community and help businesses, workforce agencies, and other education organizations

• Assist the Program director with administrative duties as assigned

• Complete other assignments as directed by supervision.

Minimum Qualifications

• Associate degree from an accredited institution.
• Two (2) years of experience working in a healthcare office or clinical setting.

Preferred Qualifications

• Bachelor’s degree in a healthcare-related field from an accredited institution.
• Experience teaching or healthcare program development
• Experience with Jobs4TN system or other data management system.
• LPN, CCMA, Phlebotomy, EMT, Pharmacy Tech or other industry certification.
• Conversational ability or fluency in a second language

Knowledge, Skills, and Abilities

• Technology Skills: MS Office skills, Word, Excel, Outlook; digital records management systems; general operating systems and data information systems
• Well-developed written and oral communication skills, including the ability to prepare and deliver professional reports and presentations
• Demonstrated organizational, teamwork, and interpersonal skills
• Knowledge of Jobs4TN system or other data management system
• Knowledge of post-secondary admissions process
• Knowledge of healthcare industry operations

Additional Notes

• Travel to satellite class locations as necessary
• Ability to work nights and weekends as required
• This position is grant-funded. Continued employment is contingent upon grant funding.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.