TBR | The College System of Tennessee

Title: IT Technician

Institution: Volunteer State Community College

Campus Location: VSCC - Livingston Center

Job Summary:

This position is responsible for the operation of faculty and staff workstations and computer labs on the Volunteer State Community College campuses. This job requires software installation, hardware installation, implementation of security, program modification, and troubleshooting of both Apple and Windows operating systems. This job also requires knowledge of desktop and application virtualization. Travel to off campus locations is required.

Job Duties:

Install, relocate, maintain, upgrade, troubleshoot, and repair a broad range of networked and non-networked client hardware devices and software applications. Build, maintain and deploy computer images. Responsible for maintaining accurate hardware and software inventories. Research and evaluate software packages and operating systems. Modify applications to disable certain potentially dangerous features. Respond to emergency situations as needed. Administer computer labs. Able to work with minimal supervision and make decisions within college policies and guidelines. Able to occasionally work weekends or unusual hours. Able to communicate technical concepts to non-technical users. Evaluate and recommend various hardware devices and software applications for compatibility with existing college hardware, software and network platforms. Other duties as assigned. 

Minimum Qualifications:

Associate’s degree in a computer-related discipline and 1 year of client support in an Active Directory environment OR High school diploma or equivalent and 3 years of client support in an Active Directory environment.

Preferred Qualifications:

Microsoft and/or Apple certifications.
Experience with Citrix or other virtual desktop products.
Experience with Altiris or SCCM Client Management suites.
Experience with Macintosh OSX.

Knowledge, Skills, and Abilities:

Proficient with Microsoft applications.
Basic knowledge of networking, Active Directory and server principles.
Ability to diagnose computer related problems by utilizing industry best practices, troubleshooting techniques, analytical skills and vendor support.
Candidates must enjoy working in a team environment supporting a varied constituency and possess a solid working knowledge of technologies used in a computing laboratory environment in higher education.
Good problem solving, organization, and communication skills.
Ability to learn new technology skills quickly.

Pay Rate: $42,031 - $50,437 annual salary depending on experience

Volunteer State offers a comprehensive benefits package, including but not limited to the following:

• Insurance:  Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA
• Wellness Incentive Program (if enrolled in Health)
• Educational Assistance:  Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options:  State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457
• 14 Paid Holidays/Year
• Annual Leave (if applicable)
• Sick Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.