TBR | The College System of Tennessee

Title: Library Assistant 2

Employee Classification: Clerical/Support

Institution: Northeast State Community College

Department: Library

Salary: $30,598 - $35,424, dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college

Job Summary

Reporting to the Dean of the Library, the Library Assistant 2 is responsible for assisting patrons in a library environment as needed with basic information and services including online databases, the Library’s catalog, and the internet. The Library Assistant 2 will also assist the Dean of the Library with clerical tasks and day-to-day operations such as processing travel claims, purchasing, managing requisitions, contracts, collecting statistics, and managing accessibility documentation.

Job Duties

• Help staff a customer service desk to assist patrons in a library environment as needed with basic information and services including online databases, the Library’s catalog, and the internet
• Maintain and operate circulation services through the Library’s automation system (ALMA) including checkout, renewal, and return of library materials
• Maintain and compile selected statistics and generate specific reports utilizing the Library’s automation system (ALMA), Springshare’s LibInsight, and various vendor reporting tools
• Help process books and periodicals; maintain areas of collection; support bibliographic maintenance procedures
• Help train, schedule, and assign tasks to student workers and classified staff
• Assist the Dean of the Library with clerical tasks and day-to-day operations such as processing travel claims, purchasing, managing requisitions, contracts, collecting statistics, and managing accessibility documentation
• Complete other assignments as directed by supervision.

Minimum Qualifications

• Associate degree or higher from an accredited institution
• Two (2) years of office administration or secretarial experience
• Customer service experience

Preferred Qualifications

• Bachelor’s degree from an accredited institution
• One (1) year or more of library work experience
• Experience with Banner and/or Jaggaer purchasing system
• Conversational ability or fluency in a language other than English

Knowledge, Skills, and Abilities

• Ability to establish and maintain an effective working relationship with students, faculty, other departments, and vendors
• Ability to work effectively in a team environment
• Excellent customer service skills

Additional Notes

• Relocation assistance is not available for this position.
• NeSCC will not offer H1B visa sponsorships for this position; applicants requiring sponsorship will not be considered.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-323-0204 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.