TBR | The College System of Tennessee

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Manager - Accounts Receivable

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Business Services

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

The Manager of Accounts Receivable is a full-time, fiscal year appointment reporting to the Executive Director Business Services. The Manager is responsible for ensuring the accuracy of student refunds, cash management and the reconciliation of student grants (Federal, State and private); oversees collections; documenting financial processes to include policies and procedures and internal control documentation; and identifying and implementing necessary internal control improvements to ensure efficiency.

This position requires a work schedule of 37.50 hours per week. The manager may, on occasion, work some evenings and weekends as needed; have the ability to travel between two (2) main campuses, and site locations if needed.

Job Duties

• Provide excellent customer service to students, faculty, staff and visitors.
• Manage the day-to-day operational flow of Accounts Receivable.
• Ensure all collection procedures occur timely, including collection agency returns.
• Mange the annual accounts receivable write-off to the State of TN.
• Review appeal recommendations.
• Maintain current reconciliation of student grants.
• Ensure contracts are billed timely.
• Oversee processing of third-party authorizations to student accounts.
• Oversee preparation, reconciliation and distribution of vendor invoices for student and non-student charges.
• Ensure all current operating procedures are documented and comply with Tennessee Board of Regents guidelines and Federal, State and Local regulations.
• Ensure accurate and timely research and response to student complaints.
• Ensure invoices for vendor payments for external collection are accurate and timely.
• Oversee timely and thorough research of payments presented for processing.
• Research problems and assist students regarding their accounts.
• Support the Athletic Department to ensure coverage of ticket sales during Basketball Season.
• Special projects and other assignments as assigned.

Minimum Qualifications

• Bachelor’s degree in Business Administration or related field from an accredited college
  
• Three (3) years of recent experience in financial aid, accounting, auditing, collections or finance.
  
• A background check will be required for the successful candidate.

Preferred Qualifications

• Master’s Degree in Accounting or a related field from an accredited college
  
• Ellucian Banner system experience

Knowledge, Skills, and Abilities

• Three (3) years of computer experience which includes Microsoft Office tools with proficiency using Excel and Word.
  
• Ability to interpret and administer policies and guidelines set forth by the Tennessee Board of Regents, Federal, State and Local agencies.
  
• Ability to provide excellent customer service.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.