TBR | The College System of Tennessee

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Manager - Career and Academic Community

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Academic Advising and Career Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Career and Academic Community (CAC) Manager is responsible for implementation of the Southwest integrated academic and career advising model and the scaling, oversight and operation of the resultant Southwest Career and Academic Community program within their designated academic division. The Manager is accountable for the program’s efficacy as well as retention and persistence benchmarks established by college administration. CAC Managers play a critical role in collaborating with campus leadership; specifically, working across the student affairs and academic affairs divisions to ensure the delivery of high-quality collaborative programs and services that meet the needs of the College’s students.

The CAC Managers work closely with the Director of Academic Advising and Career Services to identify best practices, inform ongoing professional development and training, manage advising technology platforms, and develop programs and processes that respond to emerging student needs. The CAC Managers collect and analyze data and maintain compliance with all applicable policies and laws.

Supervisory and Other Relationships

CAC Managers report to the Director of Academic Advising and Career Services. They are annually evaluated by the Director in collaboration with the AVP of Enrollment Management. The position involves direct supervision and evaluation of three to five Academic Advisors / Student Success Advocates and oversight of the advising program for the designated academic division.

Job Duties

• Support the development of recommendations, strategies and policies related to implementing a case management advising model for the college that aligns with Guided Pathways principles.
• Oversee implementation of integrated academic and career advising model and resultant Career and Academic Communities program for assigned academic division ensuring consistent, high-quality service.
• Administer programs to encourage students to seek advising each semester, engage in transfer opportunities, and explore employment options.
• Supervise assigned team of academic advisors and provide strategic support for advising programming, case load management, technology, hiring, and staff training/development.
• Complete annual evaluation and goal-setting activities for assigned staff.
• Partner with Institutional Research and Effectiveness for an annual evaluation of the CAC program.
• Develop, implement, evaluate, revise (as necessary) a professional development program based on the NACADA Academic Advising Core Competencies Model.
• Review and analyze advising data in collaboration with fellow CAC Managers to make program/practice improvements.
• Convene assigned academic advisors to review and analyze data, identify trends, set benchmarks and establish best practices.
• Work with other CAC Managers to further develop the Faculty Fellows program, including implementation of consistent recruitment, selection, on-boarding, and continuing training of Fellows.
• Support Director of Academic Advising and Career Services in administration of advising related technology.
• Work collaboratively with relevant campus departments to develop publications, web sites and related information tools in support of the CAC program.
• Lead CAC program evaluation including; collection and analysis of data; identification of emerging trends; and development of strategies and recommendations to improve service delivery and student outcomes.
• Ensure a welcoming and trusting environment that engages all students.
• Ensure compliance with all applicable institutional and system policies, as well as relevant local, state and federal policies and laws.
• Maintain current knowledge of best practices in the area of advising and holistic student support services.
• Performs other duties as assigned.

Professional Participation and Development

In addition to the accountabilities listed above, the CAC Manager is required to carry out the essential duties of:

• Participation in system-wide advising meetings, professional development, and trainings
• Attendance and participation at convocation, commencement and honors ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings

Minimum Qualifications

• Bachelor’s degree in education, counseling, student development, social work, or related field
  
• At least three years of experience in academic advising
  
• Experience developing and managing advising programs and services
  
• Experience working on cross-departmental projects or initiatives
  
• Experience with multiple technologies such as student information systems, student success and academic advising platforms, digital imaging, reporting and database management, online registration services, etc.
  
• Familiarity with the community college environment and its student population
  
• Experience delivering high-quality customer service
  

Preferred Qualifications

• Master’s degree in relevant area
  
• Experience designing and delivering professional development
  
• Experience in a community college setting
  
• Experience training, evaluating, and supervising professional staff

Knowledge, Skills, and Abilities

• Ability to communicate effectively, both verbally and in writing
  
• Understanding of Guided Pathways principles and best practices in holistic student support design
  
• Understanding of federal/state laws and regulations related to academic advising and higher education
  
• Ability to manage student success and academic advising technology platforms
  
• Ability to oversee multi-site advising programs
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.