TBR | The College System of Tennessee

Title: Manager, Technical Support

Number of Positions: 1

Pay Rate: $59,120.00 - $73,770.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Classification: 3m/on-campus mobile

Type of Appointment: Full-Time

Department: Information Technology

Required Documents Needed to Upload at Time of Application:

• Resume 
• Three professional references (See below)

Reference check requirements:

Position Summary: The overall purpose of this job is to effectively plan, organize and manage the College desktop information technologies; this position is responsible for tasking and supervising a staff of computer technicians who provide direct desktop support at all five College sites.

Essential Functions:

25% Supervise and motivate a staff of computer technicians, scheduling staff work hours and tasks; work with staff to resolve hardware and software issues in academic labs and administrative areas.

20% Financial manager for tech support budget. Authorizing agent for $600K annual spending in support of all classroom technology needs at PSCC campuses.

15% Inventory owner for all college classroom assets. Ensures accountability for over 5K items spanning each PSCC campus.

10% Plan and maintain the College computer replacement plan for offices and student areas; plan the PC resources required for the Technology Access Fee budget; develop procedures to ensure quality performance of all hardware and software.

10% Manage installation requirements for specific PC images and server applications including virtualized desktops. Develop and maintain appropriate documentation for all related inventory, hardware and software.

10% Provide technical assistance to any department as needed; work with other technical department staff to ensure desktop services and related network services are responsive and appropriately configured for academic and administrative applications.

5% Oversee and manage lab and office hardware security; develop processes to ensure integrity of lab desktop software and physical security of hardware.

5% Work with Chief Information Officer (CIO) and others in the college of special projects as needed.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Required Experience:

Minimum of 5 years full time relevant IT experience and some leadership experience required with Bachelor’s degree.

OR, an Associate’s Degree with an emphasis information technology, and 7 years demonstrated relevant IT experience, and some leadership experience.

(Part-time work experience is calculated at 50% credit of full-time work experience)

Skills/Abilities: Organizational skills; solid communication skills and supervisory skills; ability to establish and maintain effective interpersonal relationships within the group and across the institution is required. Ability to engage in the college’s mission and values.

Physical Demands: Employee supervises major computer replacements (entire labs) and often lifts up to 30 pounds; there is substantial walking around all areas of all campuses to review staff work progress.

Hazards: Daily use of computer equipment could cause eye strain and/or carpal tunnel issues.  Lifting of heavy equipment w/ possibility of dropping on hand or foot. Possibility of contagious illnesses due to constant use of user’s keyboards and mice.

Full-time Employment Benefits:

• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program,   if enrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

• Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

• Longevity Pay

• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the left to apply.

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