TBR | The College System of Tennessee

POSITION ANNOUNCEMENT

RECEPTIONIST / STUDENT SERVICES ASSISTANT

Office Location(s): Franklin County Campus, 925 Dinah Shore Blvd. Winchester, TN 37398

DEPARTMENT: Student Services                                              FUNCTIONAL AREA: G2 Academic & Student Support

JOB FAMILY: Support Staff - Hourly                                          CLASSIFICATION: Part-Time, Non-exempt

HOURS: 8:30 a.m. – 2:30 p.m. (maximum 27.5 hrs./wk.)          SHIFT: Days, Mon-Fri

DIRECT SUPERVISON FROM: Coordinator Student Services                          

SUMMARY

Under the general supervision of the Student Services Coordinator, the Receptionist/Student Services Assistant will answer incoming calls, relay messages, and greet and direct campus visitors. He/she will serve as the primary point of contact in the front office providing academic program information, assisting students with the admission process, and answering frequently asked questions.

MINIMUM QUALIFICATIONS

• High School Diploma or Equivalent and approved work experience of at least one year
• Ability to effectively utilize Microsoft Office programs and other basic computer software.
• Strong customer service skills, effective oral and written communication, and organizational and planning skills

PREFERRED QUALIFICATIONS

• Technical diploma or higher with an emphasis in Administrative Office Technology or related area in industry or higher education environment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to deal tactfully with the public and co-workers.
• Ability to exercise good judgement in evaluating situations and making decisions.
• Ability to express ideas clearly, concisely, and convincingly.
• Ability to move throughout the facility numerous times during the shift.

RESPONSIBILITIES

• Answer and relay incoming calls, greet and assist visitors, disseminate information about the institution in person, by phone, and by email or virtual contact.
• Preparing reports, tracking documents, record keeping, and communication.
• Assist students to navigate the MyTCAT Portal to complete admission requirements and related information.
• Work directly with student services to provide support in all areas of Banner and other software.
• Assist instructional staff with clerical needs and basic printer/computer support.
• Keep content current on both indoor and outdoor displays.
• Assist with food drives, student events and activities.
• Scan and email delivery receipts/packing slips, invoices to accounts payable.
• Assist with tours and coordination of campus events as needed.
• Assist employees with reserving a vehicle (coordinated through Melody Terry)
• Assist with Dual Enrollment activities as needed.
• Other duties as assigned by student services/administration.

TIMELINE: Applications will be reviewed immediately.

HOURLY WAGE: $18.00   PAYROLL: Monthly on the 15th day of the month.

GENERAL INFORMATION: Background checks will be completed on all new hires. The selected candidate will be asked to sign a background release authorizing TCAT-Shelbyville to complete a background check which includes the following:

                                                Sex Offender Registry                                        Driving History 

                                                County Criminal                                                National Criminal Database

                                                Federal Criminal                                                Sanctions and Disciplinary Database