TBR | The College System of Tennessee

We have an opening for a Records Processing Specialist at our Chattanooga State campus!

* Please Note: This position is primarily remote. Occasional travel to campus may be required as needed. *

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values: 

We cultivate a welcome and supportive environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.  Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

POSITION SUMMARY

Responsible for serving as the lead processor for the Records Office, ensuring accuracy of institutional, state, and federal reporting to agencies such as the Tennessee Board of Regents, the Tennessee Higher Education Commission, the Tennessee Student Assistance Corporation, and the National Student Clearinghouse. This position is also responsible for accurate data entry related to critical processes within the Records Office that support multiple departments and stakeholders. Assist with the schedule building process and registration cycles to ensure system accuracy. Assist with the end of term processing, beginning of term setup, and analyzing Banner updates as they relate to the Admissions and Records Department. Back-up support for transcript request processing, curriculum maintenance, program of study changes, and other Records related requests. Participate in cross-departmental collaboration campus wide to support compliance, student success, and data integrity.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Holistic Student Support

• Adhere to reporting deadlines and assist with extracting data for both internal and external reporting (Clearinghouse, Tennessee Board of Regents, etc.).
• Review reporting errors and resolve them within a timely manner.
• Provide accurate data entry for both credit and vocational students related to withdrawal processes for various departments.
• Assist with the beginning of term setup, term scheduling, schedule accuracy, and providing guidance on best practices for scheduling in Banner.
• Assist with the year-round schedule building process, term set-up, registration codes, course section maintenance, and other schedule related responsibilities.
• Assist with end of term processing to produce accurate final grades, academic standing, repeated grade identification, and other Records office reporting.
• Develop written training materials highlighting the impact of critical processing errors on high-stakes reports.

Fiscal Stewardship

• Assist with Bursar procedures (deletion, e-rate, dual rate, etc.) to maintain compliance with college, state, and federal policies.
• Provide accurate reporting to the Tennessee Higher Education Commission as it directly affects the College’s funding through the outcomes-based funding formula.

Program Innovation

• Provide timely processing related to study abroad, TN eCampus, and other academic related functions.

Teaching Excellence

• Provide timely processing of grade change requests, clock hour change requests, and other Records Office data changes as needed by Academic Affairs.

Organizational Culture

• Develop and maintain relationships with colleagues across the college and other TBR institutions.
• Communicating thoughtful feedback to assist with accurate campus-wide processing by other departments.
• Maintain positive working relationships with interrelated departments on campus.

KNOWLEDGE / SKILLS / EXPERIENCE / CHARACTERISTICS

Required

• Associate’s degree
• Three years’ experience within Records, Registrar, Admissions, or Enrollment Services
• Two years’ experience with Ellucian Banner software
• Ability to prioritize multiple assignments
• Communicate both orally and in writing on an appropriate level
• Establish and maintain a cooperative, productive, and effective working relationship with direct supervisors, staff members, and management from critical departments

Preferred

• Bachelor’s degree
• Five years’ experience within Records, Registrar, Admissions, or Enrollment Services

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Work is typically performed in a remote (WFH) office environment. While performing the duties of this position, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone, use hands repetitively to operate standard office equipment; and reach with hands and arms.

Specific vision abilities required by this position include close vision, distance vision and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks.

Salary Range: $44,448 - $52,226

* Application review will begin 15 days after posting *