TBR | The College System of Tennessee

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Saluqi Success Coach

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Office of Student Success

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Saluqi Success Coach provides dedicated support, tracking and monitoring the progress of students within an assigned caseload, including students on academic probation and first-year students.

The Saluqi Success Coach is the first point of contact at Saluqi Success Hubs. The role emphasizes excellent customer service, presenting information on support services, and fostering supportive relationships with faculty and staff. Duties include processing intake forms, establishing Student Success Contracts, collaborating with academic leaders, and facilitating the Peer Mentor Program.

This position requires a Bachelor’s Degree, 1-3 years of customer service experience, strong organizational skills, and proficiency in common software programs (e.g., Microsoft Office Suite) and higher education client management systems (e.g., Slate, Degree Works) and enterprise resource planning systems (Banner). The ideal candidate demonstrates patience, empathy, and persistent support in a student-facing role, along with a commitment to professional excellence and collaborative teamwork.

Job Duties

• Provide consistent one-on-one and small-group support for students on academic probation, first-year students, and other students assigned to their caseload.
• Track and monitor a caseload of students, reporting on progress and program requirements fulfillment.
• Serve as the first point of contact for students at Saluqi Success Hubs, delivering excellent customer service.
• Present information on college wrap-around support services.
• Foster and maintain professional relationships with college faculty and staff.
• Process intake forms to determine student support needs.
• Establish, track, and monitor individualized Student Success Contracts based on students' specific needs.
• Collaborate with academic deans and Career and Academic Community managers to support students in an assigned academic division.
• Present Student Success Workshops at assigned campuses, centers, and sites.
• Cross-train in proactive advising, early alerts referrals, case management, and advising platforms.
• Assist in facilitating the Peer Mentor program.
• Represent the Office of Student Success at college events.
• Serve on assigned committees (e.g., First Scholars Committee, hiring committees, Satisfactory Academic Progress Appeal Committee, etc.)
• Maintain current working knowledge and awareness of institutional policies and procedures as well as best practices.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s Degree.
  
• One to three years of customer service work experience.
  
• Ability to meet deadlines, organize, prioritize tasks, and work independently and as part of a team.
  
• Maintain confidentiality of records and information in compliance with the Federal Educational Rights and Privacy Act (FERPA) and institutional policies and procedures.
  
• Interact effectively with an ever-growing College population.
• Excellent oral, written, and interpersonal communication skills.
  
• Familiarity with time management, stress management, and conflict resolution techniques.
  
• Proficiency in operating various software programs, including Microsoft Teams.
  
• Flexibility to work evenings and weekends for special events.
  
• Displaying patience, empathy, and persistent support in a student-facing role.
  

Preferred Qualifications

• Experience in student personnel services or related field, or equivalent combination of education and experience
  
• Knowledge of FERPA regulations
  
• Experience with Slate and Banner
  
• Significant strategic and analytical capacity
  
• Experience using spreadsheet and presentation software, especially Microsoft Excel and Microsoft PowerPoint
  
• Event planning
  

Knowledge, Skills, and Abilities

• Knowledge:
  
  • Understanding of student personnel services and higher education.
    
  • Familiarity with FERPA regulations.
    
  • Knowledge and application of time management, stress management, and conflict resolution techniques.
    
  • Maintain current working knowledge and awareness of institutional policies and procedures as well as best practices.
    
• Skills:
  
  • Strong customer service skills.
    
  • Excellent oral, written, and interpersonal communication skills.
    
  • Ability to meet deadlines, efficiently organize, and prioritize tasks.
    
  • Proficiency in operating computer software programs, including Microsoft Teams.
    
  • Skills in using spreadsheet and presentation software.
    
  • Ability to maintain files accurately, in both paper and digital formats.
    
  • Effective problem-solving skills.
    
  • Computer skills should include a working knowledge of word processing, spreadsheet and presentation software.
    
• Abilities:
  
  • Ability to provide one-on-one and small-group support to students.
    
  • Ability to cross-train in various areas related to student success.
    
  • Ability to collaborate with institutional staff
    
  • Flexibility to work evenings and weekends for special events.
    
  • Ability to interact effectively with an ever-growing student population.
  • Ability to seek input from authority when necessary.
    
  • Ability to work independently and as a team player in a highly computerized environment.
    
  • Ability to work effectively under pressure and with frequent interruptions.
    
  • Ability to meet deadlines while working on multiple projects
    
  • Ability to maintain files accurately and securely, on paper and in software programs.
    
• Work Characteristics:
  
  • Commitment to excellence in professional student support.
    
  • Collaborative work style
    
  • Displaying patience, empathy, and persistent support in a student-facing role
    

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.