TBR | The College System of Tennessee

Title: Service Center Bursar, Director

Employee Classification: Executive/Admin & Managerial

Institution: System Office

Department: Office of Business and Finance, Service Center

Campus Location: Tennessee Board of Regents System Office

Job Summary

The purpose of this position is to provide strategic direction for TBR colleges in the area of student accounts. This newly created position will be charged with developing and distributing best practices and procedures to the benefit of all schools as well as implementing training opportunities for personnel in the area of student accounts.

Job Duties

• 50% - • Serves as the primary TBR System Office contact point for college bursars and student accounts personnel. • Leads monthly calls with college bursar representatives to facilitate standardization and best practices. • Serves as a primary resource for college bursar and student account personnel for all aspects of administering accounts receivable functions, audits, and Banner operations. • Works closely with other Student Service Center staff dedicated to assisting TCAT accounts receivable personnel, to ensure consistency across all student accounts related policies and procedures. • Provides oversight and training for student accounts activities, assisting the Office of Internal Audit on student account related reviews as needed. • In collaboration with the Associate Vice Chancellor for Student and Financial Aid Services, provides leadership and direction regarding all financial aid related state and federal policy changes including legislation and regulation policies, guidelines, and procedures related to bursar functions. - (Essential)
• 20% - • Provides leadership and direction regarding student database functionality within student accounts receivables to ensure that all functional and technical needs related to implementation for student accounts compliance and subsequent updates are addressed accordingly. • Develops trainings to address new processes or procedures. • Provides consultative services to TBR institutions in support of student related best practice implementations in the area of student accounts receivable. - (Essential)
• 15% - • Remains current on enrollment management process and procedure changes, specifically in accordance with the National Association of Student Financial Aid Administrators (NASFAA), American Association of Collegiate Registrars and Admissions Officers (ACCRAO), Student Affairs Administrators in Higher Education (NASPA), National Association of College and University Business Officers (NACUBO) or other regional professional boards to ensure student accounts related processes support enrollment management compliance. • Assists with the preparation and finalization of institutional, TBR, State, and Federal required reporting, as well as ad hoc reports. • Test and implement processes, software, hardware, etc. in the Student Accounts Receivable area in an effort to maximize efficiencies. • Educate personnel on importance of keeping accurate and timely attendance records and other issues that may affect the deliverance of student credit balances. • Develops and implements controls, coordination of processes and procedures, and special reports as required and for annual fiscal year end. • Provides vision and leadership for developing and implementing initiatives for Student Accounts. Interfaces with TBR and other TBR College staff on information for best practice and to ensure College compliance with TBR guidelines and policies. - (Essential)
• 10% - • Serve on the System Office service center planning team. - (Marginal)
• 5% - • Performs additional duties as assigned - (Marginal)

Minimum Qualifications

• Bachelor’s degree in Business, Management, Accounting, or Finance.
• Five years of experience working in student accounts department at a college or university.
• Ability to interpret policies and procedures and apply sound judgment in making decisions.
• Ability to accurately complete detailed work.
• Ability to research and analyze complex datasets.
• Ability to work independently and confidentially.

Preferred Qualifications

• Master’s degree in Business, Management, Accounting, or Finance.
• Prior experience as a bank supervisor, financial aid clerk, bursar, or employment with a credit card processing company.
• Strong working knowledge of Banner Student AR, Argos, Automic, TouchNet Cashiering, TouchNet Bill Payment Suite (including eRefunds), TouchNet Payment Gateway, Xenegrade, G5, eGrands, Acrobat, and Microsoft Office software.

Knowledge, Skills, and Abilities

• Demonstrated understanding of the missions and environments of a variety of college types from technical education to doctoral granting institutions
• Demonstrated effective and collaborative leadership style with the ability to establish priorities, delegate, motivate, and direct staff
• Knowledge of debits/credits, journal entries, internal controls, cash handling, auditing, excel, general computer applications, math, and business communication
• Ability and knowledge to use a computer, ERP system, credit card terminals, email, calculator, printer, copier, fax, and telephones
• Significant experience contributing to and enacting both short-term and long-term strategic planning
• Excellent communication, negotiation, conflict resolution, and team building skills
• Demonstrated commitment and ability to work with a diverse group of educational stakeholders in support of campus and department missions
• Knowledge of federal and state legislation, rules, regulations, policies, and procedures pertaining to financial aid and other student educational benefits
• Expertise in financial aid and student records, and related reporting requirements
• Demonstrated knowledge of federal and state laws and guidelines
• Ability to maintain confidentiality in compliance with rules and regulations, including HIPAA and FERPA guidelines on the disclosure of information

Physical Demands / Working Conditions