TBR | The College System of Tennessee

Title: Student Accounts Coordinator

POSITION SUMMARY
Coordinates day-to-day financial transactions pertaining to student accounts, account reconciliations and related operations in the Student Billing and Account Services Office. Serves as a key resource for students and staff by providing guidance and resolution for complex and escalated student account inquiries.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Performs job duties from the assigned campus or work location. Processes student refunds both manually and through automated processes. Processes outstanding and stale-dated checks and unclaimed property. Responsible for month-end processing tasks. Reconciles accounts on a monthly and yearly basis. Prepares and reviews various financial reports. Posts payments to student accounts.

Resolves complex and escalated student account concerns in a timely manner, ensuring accurate account administration and a positive student experience. Monitors and manages student account payments and processes. Maintains PCI compliance for the College. Assists Student Accounts Manager with creating and innovating office processes. Updates and manages departmental webpage. Prepares and maintains the office calendar.

REQUIRED QUALIFICATIONS
Associate’s degree in accounting, finance, business administration or related field

At least two (2) years related experience

PREFERRED QUALIFICATIONS
Prior experience with account reconciliations and automated processes

Prior experience working with Ellucian/Banner or in a higher education environment

KNOWLEDGE, SKILLS AND ABILITIES
Intermediate computer skills, including proficiency with spreadsheet, word processing and
cash receipting/accounting applications. Knowledge of basic accounting principles, theory, and practice and the ability to apply accounting principles to routine transactions. Ability to work independently with minimal supervision. Effective decision-making and problem-solving skills. Ability to maintain confidentiality. Ability to balance competing priorities and juggle multiple assignments simultaneously. Ability to establish and maintain effective professional relationships with a varied group of
individuals, both internal and external.

Open Until Filled: Yes

Rate of Pay: $42,141.00 - $52,676.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.