TBR | The College System of Tennessee

Title: Student Accounts Manager

POSITION SUMMARY
The Student Accounts Manager oversees, manages, and facilitates key departmental functions in the Cashier's Office including payment processing, bank reconciliations, monitor uncashed/escheated student refund checks, disbursement of financial aid and credit balance refunds and IRS Form 1098-T.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Oversees and manages payment channels for education-related expenses, ensuring accurate processing of refunds, cash receipts, and bank deposits. Manages Cashier’s Office operations, including safeguarding funds, recording transactions, ensuring timely deposits, and reconciling all cash activity. Oversees disbursement of federal, private, and institutional financial aid; ensuring compliance with college, state, and federal regulations. Regularly monitors bank reports for uncleared checks and follows up with vendors to reissue payments or process escheated checks as needed. Generates, reviews, and files annual 1098-T Tuition Statements with the IRS.

Monitors uncashed/escheated student refund checks and ensures annual report is filed with the appropriate state agencies. Coordinates reconciliation of all transactions through the general student account clearing account. Prepares Student Deposits, reconciling to bank reports. Reviews month-end close issues from General Accounting and works with the staff responsible for resolving outstanding issues. Serves as the principal liaison to partners and vendors associated with students accounts and merchant services, including, but not limited to, payment processing companies and collections agencies. Serves as the primary point of contact for addressing escalated concerns from students and vendors, ensuring timely and effective resolution in alignment with institutional policies and service standards. Provides administrative and operational support to the Director of Student Billing and Account Services as needed.

REQUIRED QUALIFICATIONS
Bachelor’s degree

Two (2) years’ related experience

Must be bondable

PREFERRED QUALIFICATIONS
Prior experience in a higher education setting

Familiarity with Ellucian/Banner finance software

Experience in A/R, A/P or cash applications

KNOWLEDGE, SKILLS AND ABILITIES
Ability to apply accounting principles to routine transactions. Ability to delegate tasks and manage department workflows. Ability to work independently with minimal supervision. Effective fact-based decision-making and problem-solving skills. Ability to maintain confidentiality. Ability to balance competing priorities and juggle multiple assignments simultaneously. Ability to establish and maintain effective professional relationships with a diverse group of individuals, both internal and external. Proficiency in computer applications, including spreadsheets, word processing and cash receipting/accounting applications. Ability to identify and implement process improvements and workflow efficiencies.

Open Until Filled: Yes

Rate of Pay: $53,420.00 - $66,774.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.