TBR | The College System of Tennessee

Title: Student Affairs Associate

Employee Classification: 

Institution: TCAT-Crump

Department: Student Services

Campus Location: TCAT Crump

Job Summary

The Tennessee College of Applied Technology Crump is accepting applications for the full-time non-exempt position of Student Affairs Associate in our Student Services Department at the Crump Campus. This staff position will work 7.5 hours per day and 37.5 hours per week from 8:00 am until 4:30 pm with alternate scheduling based on travel, college events and activities.

The Student Affairs Associate position provides exceptional customer service while managing a variety of tasks to support Student Affairs. This role will encompass access control, front desk duties, greeting visitors, providing guidance to current and prospective students regarding admissions, registration, and general financial aid. The associate will prioritize projects, manage multiple tasks at a time, and foster relationships within the campus community, ensuring a welcoming and supportive environment for all; assist the department with commencement ceremonies, college recruitment activities, and special events as needed.

Job Duties 

• Increase awareness of TCAT Crump’s mission, services, and programs.
• Interact with the public and assist with tours.
• Distribute promotional materials, setup and manage display booths.
• Provide general guidance to prospective students about admissions, registration, and financial aid.
• As needed, travel to locations within college’s service area.
• Perform daily Banner, Slate, and communication processes.
• Assist with student onboarding, orientations, recognitions, exits, graduations and special events.
• Assist with student access control and badging.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent and a graduate of a technical diploma/degree program preferred
• Ability to communicate effectively in written and spoken English with excellent public speaking and presentation skills
• Driver’s license required for travel in and out of service area.
Preferred Qualifications
• Experience with the Banner or similar student information systems.
• Customer service work experience

Preferred Qualifications

• Experience with the Banner or similar student information systems.
• Customer service work experience

Knowledge, Skills, and Abilities

• Ability to communicate professionally and effectively, both verbally and in writing
• Ability to exercise good judgement in evaluating situations and making decisions
• Ability to remain composed in a fast-paced environment
• Ability to foster relationships within and outside the department
• Possess a sincere interest in helping others achieve life goals
• Strong expertise with MS Office as well as field-related hardware and software packages and systems
• Detail-oriented and able to work in a fast-paced, changing environment
• Excellent attention to detail, strong problem-solving skills, and the ability to deal with confidential and sensitive information
•Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA) and follow TBR policies.
• Ability to adapt to changing assignments, environment, and multiple priorities
• Strong interpersonal skills with both faculty and student populations
• Ability to listen to customers (e.g., students, staff, etc.), understand, and respond positively to their requests
• Ability to manage multiple tasks and successfully meet deadline

Physical Demands / Working Conditions

• Use of computer
• Normal standing, sitting, and walking
• Lifting of boxes/items weighing approximately 40 lbs.
• Operating a motor vehicle to travel within the college service area and in other areas as needed