TBR | The College System of Tennessee

Title: Student Success Coordinator & Navigate Specialist

Number of Positions: 1

Position #: 101180

Pay Rate: $47,760.00 - $59,110.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Classification: 3m - Campus mobile

Type of Appointment: Full-Time

FLSA Status: Exempt

Department: Stay Strong Success Center

Required Documents Needed to Upload at Time of Application:

• Resume 
• Three professional references (See below)

Reference check requirements:

• Non-supervisory roles: three (3) current or former supervisors
• Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

Position Summary: This position supports college-wide retention strategies by coordinating student success initiatives, supervising part-time staff, and managing the implementation of Navigate. It provides training for faculty, staff, and students on the Navigate platform and supports ongoing usage, including orientation and student engagement communications. The role includes managing a student caseload across campuses through in-person coaching and mentoring, with special attention to students on academic probation or returning from suspension. Additionally, the position supports athletic teams with Navigate training and tools to monitor academic progress, travel documentation, and study hall activities.

Essential Functions:

35% Assist the Director, Stay Strong Success Center, and First-Year Experience director in developing student success strategies and initiatives in support of Pellissippi’s student-retention priorities.

Leverage EAB/Navigate (Higher Ed. Retention and Case Management Platform) as the campus-wide technology platform for improving student retention and student success efforts:

• Coordinate deployment of two major academic notification campaigns each semester for nearly 3,000 students.
• Train new Navigate360 users (faculty, staff, and peer mentors).
• Create Navigate360 training guides, resources, and manuals.
• Leverage Navigate360 tools to coordinate Student Orientation's marketing, advertising, and promotions via email, text, campaigns, push notifications, To-Dos, and homepage banner announcements.
• Coordinate registration for all orientation events, manage Navigate Kiosk registration for event-day check-in, and track attendance/experience data.
• Administrate text campaigns, push notifications, Kiosk registrations, data management, data analysis, survey building, etc. 
• Train coaches and other athletic personnel on using Navigate features to facilitate the management of student-athletes academic progression and performance.

30% Execute existing academic support plan for assigned students: such as first-time first-year, part-time, adult learners, low-income and first-generation students.

• Assess the specific needs of assigned students across all five campuses
• Assist students in identifying their personal support system: faculty/staff/peer mentor, services, resources, and referrals.
• Assist students with core academic and support processes (admissions, financial aid, scholarships, major/degree information, etc.) and make appropriate referrals.
• Support re-entry pathways for students experiencing academic probation and suspension.
• Conduct topical workshops (Small group, In-class, and Virtual)
• Conduct 1:1 Coaching sessions (In-person and Virtual)
• Monitor, track, evaluate, and report student success data

Plan and implement programming that supports student success. Through proactive and intentional academic and social support, develop meaningful relationships that foster social belonging among students.

Directly supervise Stay Strong Success Center part-time staff, and student employees.

15% Maintain accurate records of all student interactions in the EAB/Navigate 360 platform. Conduct Navigate appointment campaigns to facilitate student success for targeted student groups. Help lead the department's overall data management/analysis efforts by effectively utilizing Banner, Argos, 25Live, Navigate 360, and Pelli-Biz, tools for operational support of the Stay Strong Success Center.

10% Support in the development of a comprehensive educational orientation and transitional programming. This role oversees Pellissippi’s Comevo online orientation platform, managing content updates and creation in collaboration with campus partners to support effective student onboarding. Specifically, assist with the administration of new student onboarding through contextualized orientation sessions and welcome events to the extent that the incumbent attends all such programs, whether on campuses or in the community writ large.

5% Coordinate with the office of Marketing & Communications to create, edit and revise the Stay Strong Success Center's marketing materials, website, and orientation materials.

5% Other responsibilities as determined by the supervisor.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Required Experience: 

• Bachelor's degree required. All majors considered, but Bachelors in Business, Social Work, Higher Education Administration, Psychology, or Communication preferred.
• Minimum of two years of related experience.

Skills/Abilities:

• The ability to engage in the college's mission and values.
• Demonstrated commitment to lifelong learning
• Ability to successfully manage multiple responsibilities simultaneously
• Excellent oral communication skills
• Demonstrated ability to be innovative and adaptable
• Strong ability to create, coordinate, and plan events/programs with measurable goals
• Ability to relate to students and anticipate their needs
• Demonstrated experience of presentation skills
• Experience building, maintaining and fostering meaningful relationships
• Ability to effectively communicate with students
• Demonstrates a high degree of emotional intelligence and patience
• Possess a high degree of attention to detail & organization skills
• Ability to analyze, prioritize and complete tasks both independently and collaboratively
• Able to engage in the College’s mission and values.

Physical Demands: Needs to move about inside of the office regularly; must be able to remain in a stationary position for long periods; constantly operates a computer and other office machinery, such as a printer, copy machine, etc.; the ability to communicate and exchange accurate information and ideas with and to others. Frequent travel to all five-campus locations is required. Participate in outdoor events for extended periods during all seasons (Winter, Spring, Summer, and Fall).

Hazards: Constant operation of computer and office machinery may present strain. Frequently moves 10 to 20 lbs. of supplies and food to and from different site campuses.

Full-time Employment Benefits: • Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if  enrolled in health plan

• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program

• Employee Assistance Program

• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b

• Employee Discount program with over 900+companies

• 13 Paid Holidays/Year Includes paid days off the last week of December

• Sick Leave Bank

 • Longevity Pay

• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the left to apply.

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